7Closet review for Transcy: AI Language Translate
Jan. 4, 2023
very bad app, bad support i was take 3 full days to explain tmy problem and nothing happend! i get premium subscribe to fix every thing but the problem when you change manual translate and save it there is nothing update or change in website until 24 hour? should be see the result change direct on website not as your support tell me you can give me what you need to edit and i will change it. are you serious!!!
Hi Salman, I'm Brian and we sincerely apologize for your unexpected experience with us. Regarding to your main concerns as following: 1. For unexpected support from our agent, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your empathy in this situation. 2. We have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support. Regards, Brian Transcy - Translate Language and Convert Currency
Transcy Shopify Language Translation & Currency Converter