Transcy: AI Language Translate
Transcy Shopify Language Translation & Currency Converter
Rating
4.8
feedback
5,974
chart
#1,382
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
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Less than a day
10%
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Less than a month
22%
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Less than a year
51%
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More than a year
13%
Reviews Summary
The reviews for the Transcy Shopify App are mostly positive, highlighting the excellent customer support provided by the team. Users appreciate the quick responses and efficient problem-solving abilities of the support staff, with specific mentions of helpful individuals like Eleanor, Giselle, Polaris, and Andy. The app itself is praised for its functionality in managing multiple languages and aiding in international business. However, there are some negative reviews mentioning issues like being charged after uninstalling the app, difficulties in translation accuracy, and occasional bugs affecting the website's performance.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 18, 2025
I got help immidiately when trying to embed the app to correct spot! Also all my questions were answered quick by the team! Super happy and great experience!
March 17, 2025
This app is a complete scam! I've been on a monthly plan for a long time, but the app constantly misleads users into upgrading to an annual plan, then charges the full annual fee at once. I requested a refund and a downgrade back to the monthly plan, but they refused! They even demanded that I uninstall the app before they would partially refund me—completely unreasonable! If I could give zero stars, I would. The product is unreliable, the interface keeps getting worse, and translation tasks take days to complete. Sometimes, it even overwrites my translations without my knowledge!
Hi sir, This is Bevis and we are truly sorry to hear about your frustrating experience and understand your anger about being charged the annual fee unexpectedly. We take your feedback very seriously - While we're glad we were able to provide a refund for the 11 remaining months of your annual subscription, we understand that doesn't fully resolve the initial issue. The reason we requested you uninstall the app before issuing the partial refund is to ensure there are no further charges to your account once the refund has been issued. This prevents any further confusion or billing issues, however, we understand this can be perceived as unreasonable, and we'll be exploring more user-friendly ways to accomplish this in the future. - We have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support. Best Regards Bevis Transcy by OneCommerce
March 17, 2025
Sally and Eleanor were very helpful in implementing Transcy into our system! Fast response and happy with the app.
March 17, 2025
Deleting the app, support is SO incompetent! It takes a lot of time just to understand what i need from them. BE AWARE! For those with multiple markets, this app only changes the display currency instead of the market page. If you have different prices for different markets it will not going to work. On the top of this, the support is so incompetent they don't even understand the root cause of the issue. I ask one thing, give them example, screenshots and end up answer for completely different issue. Waste of time
Hi sir, This is Brown and we're deeply sorry for any inconvenience causing to your experience - For the unexpected support from the agent, we will have a proper training to improve the service to be better. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us - In relation to your issue, unfortunately, because of technical limit, we have not yet supported this function. As a temporary solution, you should change location instead. By doing so, the currency along with URL as subfolder will change accordingly - We have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support. Best Regards Brown Transcy by OneCommerce
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