Transcy: AI Language Translate
Transcy is a Shopify app that offers multilingual support for online stores. The reviews highlight positive aspects such as the app being helpful for managing translations across multiple languages, making international store operations easier, and providing excellent customer support. Users appreciate the responsiveness and professionalism of the support team, particularly mentioning Raymond and Anna for their assistance. The app's functionalities like keyword translation exclusion lists and find-and-replace options are praised for maintaining product names and facilitating quick text changes for specific markets. However, there are negative reviews mentioning issues like high token prices, problems with translations, billing discrepancies, and technical challenges leading to unsatisfactory experiences for some users.
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Customer service response times are too slow; they keep stalling, and the issue still hasn't been truly resolved. Making the same mistake twice comes across as unprofessional.
Hi OUXI Team, Thank you for taking the time to share your experience — feedback like this helps us improve. We're sorry the issue took longer than it should have. We've followed up with you directly to get this fully resolved, and we're reviewing our process to make sure it doesn't happen again. -The Transcy Team-
very good support
Thank you so much for the kind words! We're glad our support team could help. Wishing you continued success; we're always here if you need us. -The Transcy Team-
We’ve been using Transcy for our Shopify multilingual stores for quite a long time, and overall the experience has been very positive. The app is helpful for managing translations across multiple languages and makes international store operations much easier. What impressed us the most was the customer support. Raymond and the team were patient, responsive, and genuinely helpful throughout the entire process. They took the time to understand our situation and provided a suitable solution very quickly. Really appreciate the professional support and smooth communication. Highly recommended for Shopify stores that need multilingual support.
Thank you for this wonderful review! We're so glad the app has been a reliable part of managing your multilingual stores. Raymond will be especially happy to hear your kind words. We'll make sure to pass them along to him and the rest of the support team. Wishing you continued success with your international stores. We're always here whenever you need us. -The Transcy Team-
App makes a difficult and time consuming job feel achievable. Support is very responsive.
Thank you for the kind words! Making multilingual stores feel manageable is exactly what we're here for. Glad our support team could be there when you needed them. To your global success, -The Transcy Team-
Raymond provided clear & prompt support, for helping with our install. It's reassuring to know there is great support when required.
Thank you for sharing this! We'll pass your kind words along to Raymond. Knowing that you feel supported whenever you need it means a lot to us. To your global success, -The Transcy Team-
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