Transcy: AI Language Translate
The reviews are strongly polarized, but the most common positive sentiment is about customer support. Many merchants praise the team for being fast, patient, friendly, and effective at resolving issues, with several reviewers naming specific agents and describing quick, hands-on help. Users also like the app’s core translation capabilities when it works well: it is described as useful for managing multiple languages, easy to use, and helpful for expanding international stores. A number of reviewers say it saves time and makes a difficult translation workflow more manageable. On the negative side, several reviewers report serious problems with reliability, translation quality, and billing. Complaints include bugs, broken links, missing languages after updates, slow syncing, incorrect or awkward translations, and issues with SEO or theme code cleanup. Pricing is another major pain point, with multiple users calling it expensive, accusing the app of upsells or unexpected charges, and saying refunds or support responses were slow or absent. Overall, the app seems to offer strong support and useful multilingual features, but some merchants experienced frustrating technical issues and billing concerns that significantly hurt trust.
Review RSS feed
Very disappointed with Transcy and their treatment of paying customers! We purchased an annual Continental subscription with access to editing all 15 languages. However, during our fully paid subscription period, this functionality was removed without any prior notice, explanation, or compensation. When we contacted customer support, they simply referred us to their current pricing plans instead of addressing why features previously available on our account had disappeared. Our subscription is paid until February 11, 2027, yet we are no longer receiving the same functionality we had when we paid for it. Removing features during an active, prepaid annual subscription is unacceptable and raises serious concerns about transparency and customer trust. Customers should not have to worry that features they have already paid for might suddenly disappear or become restricted. We requested that Transcy restore our original functionality, but so far, the issue remains unresolved. Think twice before purchasing an annual subscription from this company. What you pay for today might not be what you receive tomorrow. Extremely disappointing customer service and business practices.
back office is working much better & faster than before - good service and improvement.
你好 我们已经卸载了软件， 为什么还要收取29.9美元费用？
Hi Byron Custom Guitars Team, thank you for bringing this to our attention — we completely understand how surprising it is to see a charge after uninstalling, and we're sorry for the confusion. Here's what happened: on Shopify, app charges are generated at the start of each 30-day billing cycle rather than at the end. Your cycle ran August 30 – September 29, so Shopify created the $29.90 charge on August 30. Uninstalling on September 3 stopped every future charge — but it doesn't cancel a charge Shopify had already issued at the beginning of that cycle. This is how billing works for all apps across the Shopify platform. Raymond from our team has already emailed you about this, though we haven't received a response yet. We'd genuinely like to resolve this for you and make sure it doesn't leave you with a bad experience — whenever you have a moment, simply reply to his email and we'll take care of everything right away. Thank you for your patience, and we're sorry again for the trouble this caused. -The Transcy Team- ----- 您好，非常感谢您反馈这个问题。卸载应用后仍看到扣费，确实容易让人意外，我们对此深表歉意。 具体情况是这样的：在 Shopify 平台上，应用费用是在每个 30 天计费周期开始时生成的，而不是周期结束时结算。您本次的计费周期为 8月30日至9月29日，因此这笔 29.9 美元的费用由 Shopify 在 8月30日当天生成。您在 9月3日卸载应用后，后续所有费用均已停止，但卸载无法撤销 Shopify 在周期开始时已经生成的费用。这是 Shopify 平台对所有应用统一的计费机制。 我们团队的 Raymond 已就此事通过邮件与您联系，但目前尚未收到您的回复。我们非常希望能尽快为您妥善解决，不让这件事影响您的使用体验——您方便的时候回复一下那封邮件即可，剩下的我们会立刻为您安排妥当。 再次感谢您的耐心，也为此次造成的不便向您致歉。 —Transcy 团队
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.