Transcy: AI Language Translate
Transcy Shopify Language Translation & Currency Converter
Rating
4.7
feedback
2,832
chart
#1,661
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
13%
-
Less than a day
35%
-
Less than a month
25%
-
Less than a year
21%
-
More than a year
5%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback. Positive aspects include great customer support, helpful assistance from support agents like Eleanor and Giselle, and the app's functionality in translating and localizing content. Users appreciate the quick responses and personalized help they receive. On the other hand, negative reviews mention issues with the app's pricing, translation accuracy, and technical problems. Some users experienced difficulties with language translations, automated responses from virtual assistants, and billing discrepancies. Overall, the app seems to excel in customer service but faces challenges in functionality and user experience.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 11, 2025
There were problems with the app not starting, and there is little integration with third party apps such as Judge.me. Not recommended.
Hi sir, This is Brown and we're deeply sorry for any inconvenience causing to your experience Regarding to integration issue, current integration with Judge.me has limitations, and I apologize if our description of this feature was not perfectly clear. To be transparent, our app currently assists by automating the initial translation of Judge.me content using third-party translation service. However, due to the complex technical nature of their platform, we do not yet have the capability to allow for manual editing of those specific translations directly within our app We're really aware of how this function is important to your need so we're trying to research and will keep you updated once it's available. Also, we have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support. Best Regards Brown Transcy by OneCommerce
June 7, 2025
Hi sir, This is Brian and we're deeply sorry for any inconvenience causing to your experience We have seen that one of my colleagues has reached out you via email, please let them know if you need further support. Best Regards Brian Transcy by OneCommerce
June 6, 2025
Great support. I had to leave my desk while waiting to be transferred to an agent. When I got back, I had an email in my inbox with the request for more information. I was able to quickly reconnect with the agent, and in less than 10 minutes, he fixed my problem.
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