Transcy: AI Language Translate
Auto-translate & switch currency by location. Sell globally.
Rating
4.4
feedback
2,495
chart
#639
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
12%
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Less than a day
33%
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Less than a month
25%
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Less than a year
23%
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More than a year
7%
Reviews Summary
The reviews for the Transcy Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the ease of use, accurate translations, and great customer service. Users appreciated the manual edit option, keyword translation exclusion list, and find and replace keywords functionalities. The customer support team was praised for being responsive and helpful in resolving issues quickly. However, negative feedback focused on issues such as token price gouging, slow communication, billing problems, technical issues, and changes to subscription plans without consent. Some users also experienced translation errors, broken links, and difficulties with customer support.
Highlights
Review RSS Feed
All reviews
April 14, 2026
We translated our store in 8 different languages. The app is very easy to use. The concept is simple but very useful. We use manual edit option not auto translate. We connected GPT API which allows us to bulk translate what we need. All translated content is updated fast on the website however the products translations were taken a lot of time to sync in shopify database so the content can become available for api requests, product xml feeds etc. We used our own system to translate the products with GPT api and write the translation back in shopify so we can create product feeds xml and connect to Google merchant center. The app provides 2 very useful functionalities. 1. Keyword translation exclusion list; 2. Find and replace keywords. Both functionalities allowed us to keep our product specific names unchanged and to replace very fast texts that we needed to change for specific markets. There were some problems along the way but the Transcy team helped us fix everything in a short amount of time.
March 30, 2026
Unfortunately nearly useless thanks to their token price gouging. API input doesn't work and the token price is ridiculous.
Hi there, This is Ethan. Thanks for your feedback, we’re really sorry to hear about your experience. We noticed that you haven’t reached out to our team regarding the token pricing concern yet, so we didn’t have a chance to look into this for you in detail. We’d truly appreciate the opportunity to help clarify and resolve the issue. From what we can see, the app was reinstalled on March 29 and the Continental plan was selected, then uninstalled again on March 30. It’s possible that your trial period had already ended at that point, so selecting the plan may have triggered a charge. Here’s how we can help: - Could you please reinstall the app again? We’ll personally assist you in reviewing the setup and ensure everything works as expected. - We’ll also work with you to find a fair and suitable resolution regarding pricing and usage. - If you were charged for the Continental plan, please let us know, we’re more than happy to review and support a refund if applicable. We’re here to make this right for you, so please don’t hesitate to reach out. Looking forward to your reply! Best regards, Ethan Transcy by FireGroup Technology
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