Transcy: AI Language Translate
Transcy Shopify Language Translation & Currency Converter
Rating
4.8
feedback
5,667
chart
#92
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
12%
-
Less than a month
24%
-
Less than a year
52%
-
More than a year
9%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback. Positive aspects include easy setup, great customer service, and helpful support team members like Bo, Eleanor, and Clara. Customers appreciate the app's functionality in providing language and currency conversion for a global audience. However, negative reviews mention issues such as damaging theme coding, high conversion rates affecting product prices, bugs, slow customer service response times, and problems with translations and metafields. Some users also expressed concerns about changes made without notice and difficulties in managing large numbers of products.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 17, 2024
The customer support team was very responsive and timely and did a great job of helping me resolve my issue.
May 16, 2024
Just received quick and expert help in solving a problem. Thank you Clara and Cris!
Hi Edwin, My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our live chat or email us at [email protected] Regards, Selina Transcy by OneCommerce
May 15, 2024
Customer service is always helpful! A good app for running a language store.
Hi Chak, Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our live chat or email us at [email protected] Regards, Kane Transcy by OneCommerce
May 14, 2024
Super service à la clientèle, rapide et très aimable!
Hi Laurence, This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at [email protected] Regards, Patrick Transcy by OneCommerce
May 13, 2024
Customer service is really awesome, Cris helped me in every step
Hi there, I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy by OneCommerce
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