Transcy: AI Language Translate
AI translation (OpenAI, DeepL) & automatic currency converter.
Rating
4.4
feedback
2,520
chart
#693
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
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Less than a day
33%
-
Less than a month
25%
-
Less than a year
23%
-
More than a year
7%
Reviews Summary
The reviews for the Transcy Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include accurate translations, user-friendly interface, and helpful customer support. Users appreciate the ease of setting up the app and the quick assistance provided by the support team. However, negative themes include issues with pricing, token price gouging, technical problems, unauthorized plan changes, poor customer service, and billing disputes. Some users reported that the app caused SEO issues, language conflicts, broken links, and code injection problems on their Shopify store. Overall, while some users found Transcy to be a valuable tool for multilingual translation, others faced significant challenges and frustrations with the app.
Highlights
Review RSS Feed
All reviews
March 30, 2026
Unfortunately nearly useless thanks to their token price gouging. API input doesn't work and the token price is ridiculous.
Hi there, This is Ethan. Thanks for your feedback, we’re really sorry to hear about your experience. We noticed that you haven’t reached out to our team regarding the token pricing concern yet, so we didn’t have a chance to look into this for you in detail. We’d truly appreciate the opportunity to help clarify and resolve the issue. From what we can see, the app was reinstalled on March 29 and the Continental plan was selected, then uninstalled again on March 30. It’s possible that your trial period had already ended at that point, so selecting the plan may have triggered a charge. Here’s how we can help: - Could you please reinstall the app again? We’ll personally assist you in reviewing the setup and ensure everything works as expected. - We’ll also work with you to find a fair and suitable resolution regarding pricing and usage. - If you were charged for the Continental plan, please let us know, we’re more than happy to review and support a refund if applicable. We’re here to make this right for you, so please don’t hesitate to reach out. Looking forward to your reply! Best regards, Ethan Transcy by FireGroup Technology
March 30, 2026
It delivers accurate translations and is incredibly user-friendly. The customer support team is outstanding—they were quick to assist and provided thorough help with my issues. Highly recommend it!
March 25, 2026
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