Transcy: AI Language Translate for Shopify

Transcy: AI Language Translate

Transcy Shopify Language Translation & Currency Converter

Rating

4.8

feedback

5,731

Reviews

chart

#1,098

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    11%
  • Less than a month
    23%
  • Less than a year
    52%
  • More than a year
    10%

Reviews Summary

The reviews for the Shopify App are mostly positive, highlighting the excellent customer support provided by the team. Customers appreciate the quick responses and helpful assistance they receive when facing issues with the app. Many reviewers mentioned specific support team members like Polaris, Clara, Cris, Johnson, Giselle, and Bo, who were praised for their efficiency and problem-solving skills. The app itself is commended for its functionality, ease of use, and effective translations. However, there are a few negative reviews that mention issues with the app causing problems on the website, such as currency display errors and theme coding issues. Some users also expressed dissatisfaction with the paid subscription model and the complexity of the app setup.

Highlights

Positive customer support experience
Effective app functionality and translations
Issues with app causing problems on the website
Mixed feedback on the paid subscription model
Complexity of app setup

Rating Breakdown

  • 5
    92% (5,291 ratings)
  • 4
    5% (261 ratings)
  • 3
    1% (42 ratings)
  • 2
    0% (23 ratings)
  • 1
    2% (113 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

July 22, 2024

Andy was incredibly helpful onboarding me to the app. He assisted me with everything

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

July 21, 2024

I really liked your service, I had the opportunity to talk to Johnson and she treated me very well and even solved my problem

Using app

--

Total reviews

1

Average rating

5.0

1 / 5 Share

July 20, 2024

Have tried them with my store to translate in various languages. Surprisingly by using them my pages started getting de indexed by google. The reason mentioned by google was user defined canonical tag. We tried to contact them and they could not figure out the problem. They asked us to approach google. Later we had to uninstall them and now my pages are indexed by google. Use them with your own risk.

Using app

--

Total reviews

1

Average rating

1.0

Developer Reply

Hi Gaurav , This is Brian and we're deeply for any inconvenience causing to your experience - In relation to your main issue as your page was not indexed by Google. Please be advised that, our app specializes in showing translation on store font only, so whether the page is indexed or not on Google’s site, we’re not sure if it’s coming from our app, meanwhile we’re still investigating the root cause - However in your case, I have seen the page with its suffix /de (https://etravelsim.com/de/products/truthahn-esim), it means once you switch the page from default language to other language such as German on this case or your page is automatically redirected to German page based on the corresponding location, its URL page will be https://etravelsim.com/de/products/truthahn-esim, also this format page is based on Shopify format, please refer to this article for more details (https://help.shopify.com/en/manual/international/international-domains/setting-up-unique-urls/hreflang-tags) - As a temporary solution, please use this function “recommend” (https://i.imgur.com/Ne1fMPC.png) instead of auto switch language by location, this function means showing a recommendation popup of the location, language and currency, visitors are allowed to confirm and process to the correct - We have seen that one of our colleagues is reaching out you, please check your email and let him know if you need further support Looking forward to hearing from you soon Regards, Brian Transcy by OneCommerce

5 / 5 Share

July 18, 2024

Ein super Support und eine App die zum Großteil einfach zu bedienen ist. Der freundliche und immer verfügbare Support hat mir geholfen alte Fehler aus meinem Theme zu beheben, so das ich jetzt wieder übersetzen kann. Super arbeit! Die App ist sehr übersichtlich aufgebaut und lässt sich gut bedienen, doch würde ich mir wünschen das ich jede Seite oder Section einzeln mit dem jeweiligen gesamten Inhalt aufrufen kann, um sie zu übersetzen. Momentan muss ich in die Suchleiste jeden Begriff eingeben um sie übersetzen zu können. Mit dieser Verbesserung steigt nochmal die Übersichtlichkeit.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Benji, Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce

5 / 5 Share

July 18, 2024

The support was really fast and good, I have been helped efficient by Eleanor.

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Gurhan, My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our live chat or email us at [email protected] Regards, Selina Transcy by OneCommerce

All reviews

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