Transcy: AI Language Translate
Transcy - Shopify Translation App
Rating
4.6
feedback
2,558
chart
#730
All reviews
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Oct. 14, 2025
Haven't used anything yet but the first thing on the setup is asking to pay. That's a scam thing to me Edit: The developer reached to me and guided me on how to choose a free plan. You have to click See all plans -> scroll down to see this text -> click on the popup to keep using free plan. First review was 1 star, now plus 1 star for good customer support, but still a confusing design of an app UI.
Hi there, Here's Brian, and we're truly sorry for this inconvenience We think there might have been a misunderstanding when you were asked to "choose a plan." To clarify: 1. All our plans come with a 7-day free trial. 2. Shopify's rules require you to approve a payment plan to start the free trial, but you will not be charged yet. 3. If you uninstall the app before the 7 trial days, you will not be charged anything at all. We would really appreciate it if you would reinstall the app and give us another chance to provide you with the best possible support. Also, we have noticed that one of our colleagues is in touch with you. Please let them know if you need further support Best Regards Brian Transcy by FireGroup Technology
June 7, 2025
Hi sir, This is Brian and we're deeply sorry for any inconvenience causing to your experience We have seen that one of my colleagues has reached out you via email, please let them know if you need further support. Best Regards Brian Transcy by OneCommerce
April 29, 2025
Issues keeps getting worse and it seems be a lot of bugs. Hopefully they will fix it all soon.
Hi there, This is Danniel from Transcy and we're deeply sorry for this inconvenience causing to your experience Regarding the issues you're experiencing, we see that a colleague is already looking into your case and has provided some solutions. However, we've encountered some technical aspects that require your access permission to fully investigate the root cause. Please check your inbox chat and email for a message from our team, and don't hesitate to let them know if you need any further help. Regards, Travis Transcy by OneCommerce
April 16, 2025
The app works good on the frontend with the switcher. But when you use the app as a backend translator for Shopify languages, it works randomly for different languages, translating some parts of strings, and leaving others without translations. The frontend switcher causes CLS issues. The app support doesn't know that their app can work without the switcher, and I needed to explain the same thing to a new person again and again for two weeks already. The support is not competent in most of the cases. As for now - they are not able to resolve not translated parts via their app. If the issues are fixed, I'll upgrade my rate for this app.
Hi there, This is Travis from Transcy and we're deeply sorry for this inconvenience causing to your experience - For unexpected support from the agent, we will have a proper training to improve the service to better. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us - Regarding your translation issue, a colleague is already following up. Please let him know if you need any further assistance. Regards, Travis Transcy by OneCommerce
Nov. 18, 2024
Cris did a great job!!!!! Quick help when we need it most. UPDATE: we've been using Transcy for a while now and the support is very responsive. No issue there. However, it seems like we've had issues every other week or so. The app is very buggy and needs constant attention. Also, every time there is an update, you'll find out because there will be issues in your store. VERY frustrating!!! This app works but it needs constant attention. It tends to work in spurts and regularly will break your store and cause massive 404 errors and redirects.... User be ware.
Hi there, This is Patrick from Transcy and we're deeply sorry for this inconvenience causing to your experience In relation to your concern, we're wondering that one of the main reason is coming from the translation of URL handles with your Blog posts, translating this element usually leads to SEO as well as index issue. Also we do not recommend users to translate URL handles. To resolve it, please consider to remove the translation of URL handles We have seen one of our colleagues is reaching out you via email to explain and find out the relevant solution, please check your email and let him know if you need further support Hope to hear from you soon Regards, Patrick Transcy by OneCommerce
Feb. 29, 2024
The price only show the subscription. It is misleading that they write "Unlimited advanced AI translations" as you have to pay a monthly add on to the subscription based on youe amount of products you want to get translated - this for sure is not transparent.
Hi Danny, This is Brown and we personally apologize for this inconvenience causing to your experience In relation to your issues as following: 1. For the misleading information, we have seriously noted and will take it into consideration. However, actually we're offering "Unlimited advanced AI translations" for all plans 2. For this concern "as you have to pay a monthly add on to the subscription based on youe amount of products you want to get translated". For making it clear, at that time, you were on the choose plan section and it suggested you with the relevant plans based on your business scale, however you can refer all plans and select the most relevant plan to start Also we have seen that one of our colleagues is reaching out you, please let him know if you need further support Regards, Brown Transcy by OneCommerce
Sept. 22, 2025
Since they integrated AI, the whole system is crashing and glitching all the time. And you can't find a human support.
Hi there, This is Jocelyn from Transcy, and we're deeply sorry for any inconvenience caused to your experience When you start a new chat with us, you'll first interact with our AI assistant. We've implemented AI as an initial layer of support. Regarding the AI, I want to share that due to limited resources and our human support team not operating 24/7, . The goal is to help resolve common issues quickly, and only when the AI cannot resolve your issue is your request escalated to a human operator. We understand that our current AI service still has limitations, and we are diligently working to improve its quality every day to provide a better and more efficient experience for our users We have noted that one of our colleagues is assisting with your case. Please let them know if you need further support Regards, Jocelyn Transcy by FireGroup Technology
May 17, 2025
Customer service is very active (even if resolutions are pretty long -time for the devs to fix the issues) but my God...issues are countless when it comes to translating : coloring, spacing, hyperlinks...If you want something clean and proper you have to go over it and over it this is a real time-losing app, do not recommend.
Hi there, This is Brian and we're deeply sorry for any inconvenience causing to your experience In relation to your issues, we're hurrying into fixing them. Once we have any update, we will let you know soonest. Your patience will be highly appreciated Best Regards Brian Transcy by OneCommerce
May 25, 2023
The Transcy team has very responsive, hands-on support team. However, this did not translate into a working app. Ultimately, it failed to consistently translate the content on the page after hours of me working with their team to try and troubleshoot the reason. They sent me a video saying "see it works" and, in the video itself, it didn't work.
Hi there, This is Adela from Transcy and we sincerely apologize for the trouble from our app We have seen that one of our colleagues is following your case, he gave you clear explanation along with the relevant solutions, please kindly check your email and let him know if you need further support. Regards, Adela Transcy by OneCommerce
Dec. 1, 2023
I have been using this app for some time now, and we are using it because of the features it provides, although, I am making this review in hopes that further action will take place to improve the app, as I don't feel activity to elevate the app is currently in place. I haven't seen any improvements in the past 5-7 months. Since using this app, there are multiple technical glitches and the app is not very user-friendly. It is easy to click their "translate" button and all the backend work that we completed would be erased. That makes me very nervous. Once, I spent a lot of time adjusting the switcher placement and the next day it moved to a new location on its own. When I cannot find a solution on my own, I reach out to the support. They try really hard to help, but it will take at least half a day to find a solution, if they find a solution. If they do not find a solution, they will pass the project to another team. Sometimes I wonder if there is another team... Waiting until the next day to implement a simple feature like changing the link on a banner on our French page, is not ideal when working with customers on a live site. All the concerns I am addressing here I have addressed to the support team. I don't see any elevation in place to prevent the multiple technical glitches, or to create a more user-friendly app. I hope activities to create a stronger performing app will take place in the future. In addition to your response: Thank you for the update. Your support team is great. They try their best. I feel it is the technical team that needs to spend more time elevating the app so that the support team does not need to fix as many problems that are not necessary. Also, the tech team tried to resolve an issue that was already fixed. Now we are back to square one, and I was informed that I need to reach out to my theme for a solution. That does not make sense. I am leaving this note in hopes that you see where the app can be elevated. Please spend time elevating the tech team rather than your active support, because they are great!
Hi there, I'm Bellamy from Transcy and we're deeply sorry for this inconvenience causing to your experience In relation to your issues as well as feedback, we have seriously noted and will try to improve them in the right way. Also we have seen that one of our colleagues is reaching out you with clear explanations, please kindly check your email and let him know if you need further support For the process of escalating case, because sometimes there're complicated issues and it involves in third party app or from theme, so some of agents are not competent to investigate and give the relevant solution for your case, then they need to escalate to higher team to do it. By the way, we're trying to improve and enhance our human resources in term of skills, especially technical knowledge so that they can handle most of complex cases by themselves. Therefore, we highly appreciate your empathy on this situation Hope to hear from you soon Regards, Bellamy Transcy by OneCommerce
Sept. 10, 2022
I'm very frustrated with the guys here at Transcy. When it comes to SEO they are very vague in their answers. I have asked several times about why we aren't ranking very well in other languages ie spanish, dutch, swedish etc and they keep saying there's many reasons. I fully understand this however I have since found out that image alt text or hreflang is important and these are two things this app doesn't offer. I feel frustrated as I have asked numerous times about their app and it's ability to help rank in SEO within chosen countries and I feel they haven't been fully honest about the capabilities of their app. It is vitally important that we rank for other languages as we are a Spanish company, english speaking, based in Spain. So the spanish translation HAS to perform well in SEO but there are things this app doesn't offer that is essential for this to happen. Yes, it does offer content translation, page title translation & meta tag translation but it doesn't offer image alt text or hreflang translation! I just wish they were honest when asked about this as i would have been able to move to weglot a long time ago!
Hi Ryan I'm Teresa and we sincerely apologize for your unexpected experience with us. Regarding to your main concerns as following: 1. For unexpected support from our agent, we personally talked directly to them in order to avoid it in the future. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years, and we highly appreciate your understanding on this situation. 2. Regarding to SEO on Google as well as Hreflang, unfortunately our app has not yet supported them. At the moment, we just helps translate language on store font, we don't interfere them further, so it's out of our expertise. However we still have been trying to get more research on this regard to have resolution in the near future. We will keep you posted once we have any good new Regards, Teresa Transcy - Translate Language and Convert Currency
July 24, 2022
The support is fast to reply, but the app itself is not translating properly and accurately. Using the basic plan now and added 2 languages. One of them is Italian and the app translates the word Vest (piece of clothing) to News. I reported this to them and they said they can't change it for me, I would need to upgrade my plan and be able to edit the language. I also had issues with EN, banner text blocks would simply not translate. Not very happy about this app, I uninstalled it from my store.
Hi Anca, I'm Christopher and we're deeply sorry for your unexpected experience with our app Regarding to your main concerns as following: 1. For making it clear the difference of between basic and advance language. For basic and advance language, your store will be automatically translated by AI Translation system, but for advance language you can edit the translation, for basic because of its limit you cannot edit its translation. It's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes 2. We have seen that one of our colleagues is following your case, he gave you clear explanation as well as solution for your case, please kindly check your email and let him know if you need further support Looking forward to hearing from you as soon as possible Regards, Christopher Transcy - Translate Language and Convert Currency
July 24, 2022
Honestly? It is pretty chaotic. Yesterday I had one help person who completely messed up the languages on our second shop - though I had specified extremely clearly (twice!) what was needed. Today, someone has simply renamed our theme without letting us know, while they try to fix a bug. They don't seem to understand version control and the importance of informing the shop owner about something as basic as renaming a theme. They also have a habit, when something has clearly gone wrong, of saying that it was someone else at Transcy, not them. So i guess they don't brief each other on a job, or do a clear hand-over if someone else comes in on a new shift halfway through a job? On one help request, it seems you can easily end up with three different people and there is a lot of starting from scratch to explain the issue each time. Finally, they push and push endlessly to ask for a review. I was even asked, "Why don't you have time to write a review for us?" It's not very professional. As I say, the overall impression is that it's pretty chaotic on the help side.
Hi Karen, I'm Emma and we sincerely apologize for your unexpected experience with us. Regarding to your main concerns as following: 1. For unexpected support from our agent, we personally talked directly to them in order to avoid it in the future. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years, and we highly appreciate your understanding on this situation. 2. For your main issue relating to switcher, it's now showing properly, please kindly check it again. we have seen that one of our colleagues is following your case, he gave you clear explanation as well as solution for your case, please kindly check your email and let him know if you need further support Regards, Emma Transcy - Translate Language and Convert Currency
June 20, 2022
Never take their optimization for the speed of your site. I asked their expert to fix the errors in the code of my site to speed up the speed of the site. The price is 150 €, so far it's reasonable. My score before optimization was 18 out of 100, after the service finished my site had a speed of 22/100, which is ridiculous, I felt like an idiot and of course for them the situation is quite normal for them they have optimized my site well and they are happy with their results, it's nonsense. For me, this is an application to be strongly avoided and never use their expert for the speed of your site !!!!!!!!
Hi there, Here's Kathy. Thanks for your review and your feedback. Firstly, we sincere apology for any inconvenience causing to you when experiencing our service. We always try our best to satisfy our customer and this is certainly not the result we expected. Relating to your store, we have optimized and provided you a detail report of the score before and after optimizing. Your Homepage, Collection page and Product page are scored 14, 15, 2 respectively before optimizing and they are scored 34, 35, 13 after our works. Although it is not able to reach the high level as 80 - 90 points, it has obviously increased in comparison to your prior performance. Our goal is to boost your speed score on Google PageSpeed Insights as high as possible. However, the level we can get would depend on many different factors. More information about that can be found in this article: https://support.fireapps.io/en/article/what-can-i-expect-from-fireapps-expert-service-193os03/ Our colleague, Julie, is contacting you to support via your email. Please feel free to let us know if there's anything else we can help. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kathy Transcy - Translate Language and Convert Currency
Feb. 22, 2022
The plugin seems ok - but it is difficult to evaluate with such a pushy and rude customer-support/outsourced service-center/bot which only have one goal and that is to get you to make a 5 star review 2 miuntes after you downloaded the plugin and had zero chance to evaluate the plugin.
Hi there, This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. We sincerely apologize for this inconvenience. For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation. As I have seen that one of my colleague is following your case by sending some follow up emails, but they still have not got your response yet. Please kindly check it and let them know if you need further support. Looking forward to hearing from you soon. Regards, Patrick Transcy - Translate Language and Convert Currency
Dec. 7, 2021
Would have chosen another app if I could rewind - im using dawn 2.0 & it's just not working as it should.. Support is very responsive and helpful - but it seems like from my end - A lot of small issues / bugs.. Just doesn't work properly tons of places where I suddenly need to update my translations again, html tags included in text all of a sudden. Reverting to old translations without any cause, using 20 USD subscription..
Hi Jacob, I'm Mirabel from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for the inconvenience causing to your store. Throughout your conversation with my colleague and seen that the transcy tag as well as character issues shown directly when switching to target languages on your store, these issues have been resolved, please kindly check it again. For further help, my colleague is following your case, please let them know if you need further support. Looking forward to hearing from you soon. Best Regards Mirabel Transcy - Translate Language and Convert Currency
Nov. 22, 2022
We have been using Transcy several months now (altough it says 5 days for some reason). There's 1000 product limit and we have 3300 products, but there's no way to translate only the products that are online. You'd have to search them manually by using the info from Shopify customer front. We use Prestige theme and the categories don't work. Transcy replied "We're so sad to hear no further support from theme and if theme cannot support on this case, this issue cannot be resolved". We asked help from the theme maker but they replied that they don't do support for third party apps.
Hi Sonja, Here's Jena from Transcy and we're deeply sorry for your unexpected experience with our app 1. For support from our agent, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your empathy in this situation. 2. Through your issues, we have seen that one of our colleagues is following your case, he gave you clear explanation, please kindly check your email and let him know if you need further support. Regards, Jena Transcy by OneCommerce
Sept. 15, 2020
There are a few things to watch out for before getting this app. 1. You can't place the switcher wherever you want. This meant that, even though I'm a fully capable developer, I had to wait 2 days for them to place the switcher on my header since my "automatic" Venue theme installation was broken. Once completed, it was not well place and the font size was different to my other nav links. It was also incorrectly configured since I don't support different currencies. And as soon as I turned off the currency setting, it broke again. You are powerless here. If you're not tech savvy and don't mind waiting for support. You're good to go. 2. You can't turn off translations once they go off. Seriously. No backsies. We had 500+ products translated to Spanish all at once and there was no way of saying "hey, I actually don't want those, let's put those translations back to the default language and only keep the home page translations for Spanish" or "I actually only want these 10 products translated to Spanish, ignore the rest". Nope, you are done my friend. You see those 400,000 translations we've made? Yeah, now go one by one and correct the translation mistakes (Who has that kind of time?). So yeah, you got me. Keep your – as stated repeatedly – non-refundable $60 bucks, I'm out! Please beware. I think the reviewers here are not seeing how devastatingly awful this app can be as you scale your business, since most of their stores are so early-stage. If your business is serious about translations, this is NOT the app for you. Who is this app is for? If you have 1-10 products on your store and can afford fixing all the translations as soon as you "translate all products", this app is perfect for you.
Hello Matias, Here is Seri from FireApps Customer Support Team, and I am so sorry for the inconvenience that have caused to you. After checking your feedback carefully, below are my comments: Firstly, about the switcher, we sincerely apologize for late fix regarding the embedded problem. I see you said that the switcher was not well placed, and not fit the font size. So could you please tell me more details about it to assist further? Which position do you want to place your switcher, and which font size do you want it to be? Secondly, about the problem that the switcher was broken when turning off currency option, I have tried to turn off it from my end, and was not able to reproduce it. Thus, would you mind to try it on your site again, and let me know if the issue still persists? Thirdly, about the translation concern, once pages are translated, it will be saved on your Shopify store. I really sorry that at the moment, we can not choose which specific page to translate or not. Therefore, I am going to forward this idea to our Business Development team to consider it in our future release. Also, I see that you have removed all the targeted languages that you added previously, so may I know if there is anything I can help at this point? Look forward to hearing your reply. Warmest regards, Seri
Aug. 17, 2020
It works. But the interface is not that intuitive, and you can easily overwrite your first free 100,000 words and then have to spend more to re-translate your store.
Hi Colonel, I'm Johnson from FireApps Customer Support Team, and I'm very sorry for the inconvenience has caused to you. Glad to inform that with the latest update, our app is now offering unlimited words to translate along with lots of useful functions. Hope you consider to reinstall our app and let us have a chance to support you with the highest priority If you have any questions or need further help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Johnson Transcy - Translate Language and Convert Currency