Trove review for Transcy: AI Language Translate
April 16, 2025
The app works good on the frontend with the switcher. But when you use the app as a backend translator for Shopify languages, it works randomly for different languages, translating some parts of strings, and leaving others without translations. The frontend switcher causes CLS issues. The app support doesn't know that their app can work without the switcher, and I needed to explain the same thing to a new person again and again for two weeks already. The support is not competent in most of the cases. As for now - they are not able to resolve not translated parts via their app. If the issues are fixed, I'll upgrade my rate for this app.
Hi there, This is Travis from Transcy and we're deeply sorry for this inconvenience causing to your experience - For unexpected support from the agent, we will have a proper training to improve the service to better. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us - Regarding your translation issue, a colleague is already following up. Please let him know if you need any further assistance. Regards, Travis Transcy by OneCommerce
Transcy Shopify Language Translation & Currency Converter