Saarni - Gentlemen's Boutique review for Transcy: AI Language Translate
Nov. 22, 2022
We have been using Transcy several months now (altough it says 5 days for some reason). There's 1000 product limit and we have 3300 products, but there's no way to translate only the products that are online. You'd have to search them manually by using the info from Shopify customer front. We use Prestige theme and the categories don't work. Transcy replied "We're so sad to hear no further support from theme and if theme cannot support on this case, this issue cannot be resolved". We asked help from the theme maker but they replied that they don't do support for third party apps.
Hi Sonja, Here's Jena from Transcy and we're deeply sorry for your unexpected experience with our app 1. For support from our agent, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your empathy in this situation. 2. Through your issues, we have seen that one of our colleagues is following your case, he gave you clear explanation, please kindly check your email and let him know if you need further support. Regards, Jena Transcy by OneCommerce
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