Transcy: AI Language Translate
All reviews
Review RSS feed
App function is little complicated, and wish the manuals improved and renewed. But support is so kind and fast
Aw, thank you! So happy to hear our support team could help. And point taken on the documentation, we'll keep making it better. In the meantime, don't be a stranger; we're always here when you need us! -The Transcy Team-
We translated our store in 8 different languages. The app is very easy to use. The concept is simple but very useful. We use manual edit option not auto translate. We connected GPT API which allows us to bulk translate what we need. All translated content is updated fast on the website however the products translations were taken a lot of time to sync in shopify database so the content can become available for api requests, product xml feeds etc. We used our own system to translate the products with GPT api and write the translation back in shopify so we can create product feeds xml and connect to Google merchant center. The app provides 2 very useful functionalities. 1. Keyword translation exclusion list; 2. Find and replace keywords. Both functionalities allowed us to keep our product specific names unchanged and to replace very fast texts that we needed to change for specific markets. There were some problems along the way but the Transcy team helped us fix everything in a short amount of time.
Thank you for the detailed review and for sharing how you've set up your multilingual Shopify store! Translating across 8 languages with GPT API integration, custom product feeds, and manual translation control is no small feat. It's great to hear that Transcy's keyword exclusion list and find-and-replace features made a real difference for managing your international stores. We hear you on the product translation sync speed. Syncing translated content into Shopify's database for API requests and XML feeds can take longer than expected, and we appreciate your patience in working around it. Glad the team could help resolve the issues along the way. We'll keep working to make the experience smoother. To your global success, -The Transcy Team-
回覆的速度算快且親切，但是很多後台設置還需要技術團隊再加強功能以及設定方式
Hi there, I'm Bellamy from Transcy. We would like to thank you for review Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://transcy.io/blog/ for for latest news regarding not only Transcy, but also other our Transcy applications and e-commerce tips. Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy by FireGroup Technology
Paitence service but difficult to use.
Hi there, I'm Saha from Transcy Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://transcy.io/blog/ for for latest news regarding not only Transcy, but also other our Transcy applications and e-commerce tips. Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Saha Transcy by FireGroup Technology
Had some problems with the switcher but Andy got it fixed really quick. We are working on another fix righ now, the support is great. Not 5 stars right now because we are in the middle of a fix , so I migh come back and write a 5 star review. Very good experience with support.
Hi there, My name's Selina from Transcy. Thanks for your rating Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our live chat or email us at [email protected] Regards, Selina Transcy by OneCommerce
Fijne app met prima vertalingen via Google. Zeer snelle en goede support!
Hi there, This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at [email protected] Regards, Patrick Transcy by OneCommerce
its quite good
Hi there, Here's Jena from Transcy. Thank you so much for your review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Jena Transcy by OneCommerce
Trancy is a very useful app and does provide a lot of functionality. It is helpful for our international business. Big shout out to Eleanor for being a great sport and resolving some issues we were having on the compatibility side recently. She diagnosed and solved the problem quickly.
Hi there, I'm Kaylin from Transcy. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy by OneCommerce
There are a lot of issues to solve during the work with app. But assistants will help you. Thanks a lot for Giselle
Hi there, Here's Oriana from Transcy. Thank you so much for your comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce
I have been using this app for more than a year. Although the subscription price has increased, human customer support has been replaced by AI, and the quality of support has continued to decline. I could tolerate minor issues, but in the past few days the app has become completely unusable. All previously translated content now shows as “untranslated.” Even after re-translating everything, some translations randomly appear incomplete. Moreover, even after re-translating, the page still shows the translation status as untranslated, and the content appears completely messed up. This issue has already persisted for several days. The only response from support has been to wait for the engineers to fix it, but there is no estimated timeline for when the issue will actually be resolved. This has seriously affected the normal operation of my store. Once I find an alternative solution, I will cancel my subscription.
Hi there, Here's Liam. First of all, thank you for being with Transcy for more than a year. We truly appreciate your long-term support, and we’re very sorry to hear about the frustrating experience you’ve had recently. Regarding the point about AI replacing human support, I’d like to clarify that our human support team has not been replaced. When starting a new chat, you may first interact with our AI assistant as an initial support layer to help handle common questions more quickly. Whenever the AI cannot resolve an issue, the conversation is escalated to a human support specialist who will continue assisting you. That said, we fully understand the AI still has limitations and we’re continuously working to improve it. We also noticed that one of our team members is already assisting you via email/chat. Please feel free to continue working with them and let us know if you need any further support. We truly appreciate your patience while our team investigates the issue. Regards, Liam Transcy by OneCommerce
The customer service chat was wonderful! Cris was about to help me with troubleshooting my specific issue, and I even had to return to our conversation, and he picked right up where we left off.
Hi there, Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our live chat or email us at [email protected] Regards, Kane Transcy by OneCommerce
Really good customer support. Polaris helped me to solve all my issues.
Hi there, I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy by OneCommerce
チャットの担当者(Giselle)のサポートが迅速かつ丁寧で助かった。基本的にはプレミアムプランを使用する前提でこのアプリを使用した方が良い。
Hi there, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce
The support response is very fast, and even beginners can use the system with great confidence. It is a reliable service.
Hi there, Here's Jena from Transcy. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Jena Transcy by OneCommerce
good
Hi there, I'm Saha from Transcy. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Saha Transcy by OneCommerce
At first I was very unhappy with this App, because it looked as if they had charged me during my free trial. And also because I had trouble finding how to manually modify translations and change the position of the switcher. But the Customer Service reached out to me and explained everything clearly and in detail. They also said I was still able to cancel the plan during my trial. So I believe we will keep the subscription, since it's clear the team is happy to help in case of issues.
Hi Arnaud, This is Saha and we apologize for any inconvenience causing to your experience Regarding to your concerns as following: - Firstly, we saw that you're on the annual Growth plan. However, because you're in 7 trial days, so you can still downgrade or switch to a monthly plan, or cancel the plan by uninstalling the app - We have seen that one of our colleagues is reaching out you by guiding how to find/edit translation manually in details, please check your email and let him know if you need further support - We think there might be a misunderstanding about buying a support ticket. Currently, you still receive 100% free support during the trial. Additionally, you can contact our support team with any questions through the live chat or email. Only in exclusive cases where you require additional help but beyond the support team's capabilities, we will consider charging through tickets. Looking forward to hearing from you soon Regards, Saha Transcy by OneCommerce
App is complex, but works fine more or less. Support is very fast to solve problems.
very good app and help center great
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.