PINKPARKS review for Transcy: AI Language Translate
March 9, 2026
I have been using this app for more than a year. Although the subscription price has increased, human customer support has been replaced by AI, and the quality of support has continued to decline. I could tolerate minor issues, but in the past few days the app has become completely unusable. All previously translated content now shows as “untranslated.” Even after re-translating everything, some translations randomly appear incomplete. Moreover, even after re-translating, the page still shows the translation status as untranslated, and the content appears completely messed up. This issue has already persisted for several days. The only response from support has been to wait for the engineers to fix it, but there is no estimated timeline for when the issue will actually be resolved. This has seriously affected the normal operation of my store. Once I find an alternative solution, I will cancel my subscription.
Hi there, Here's Liam. First of all, thank you for being with Transcy for more than a year. We truly appreciate your long-term support, and we’re very sorry to hear about the frustrating experience you’ve had recently. Regarding the point about AI replacing human support, I’d like to clarify that our human support team has not been replaced. When starting a new chat, you may first interact with our AI assistant as an initial support layer to help handle common questions more quickly. Whenever the AI cannot resolve an issue, the conversation is escalated to a human support specialist who will continue assisting you. That said, we fully understand the AI still has limitations and we’re continuously working to improve it. We also noticed that one of our team members is already assisting you via email/chat. Please feel free to continue working with them and let us know if you need any further support. We truly appreciate your patience while our team investigates the issue. Regards, Liam Transcy by OneCommerce
AI translation (OpenAI, DeepL) & automatic currency converter.