AGOZTECH review for Transcy: AI Language Translate
Feb. 8, 2023
Worst app I've ever used. It was a good app when I first downloaded 2 years ago. They changed their new UI and it hadn't worked properly until I contacted them. They especially messed up my international SEO which took me years to get there. Product pages' meta descriptions are completely from different products, same for h1 and h2 either. I gave them a chance to help me but they tell me that I need to update pages manually which is ridiculous because I have over 2k products in my store. It's not possible for me to do it. They messed up my international SEO ranks and are not willing to help me. Never ever use this app. --- Edit Feb 8, 2023 Response to Peter: It's not about me getting used to the new version. Your app obviously wasn't translating properly until I contacted you. So it is NOT me, it's you. You should take responsibility instead of trying to look like you're helping me, no you are NOT. It is mind blowing. They emailed me today and said that 'please let us know if you need further assistance'. Is this a joke? Really? I already told you what the issue is. Why have you NOT still fixed it instead of keep emailing me and saying that 'please let us know if I need help'. Total waste.
Hi OZKAN, I'm Peter from Transcy and we're deeply sorry for your unexpected experience with us Regarding to your main concerns as following: 1. We have realized that changing to a new version will not be easy for users, and it would take a while to get familiar with the new version, however we're here and willing to help until it's completely resolved 2. Based on your SEO issue, we have seen that one of our colleagues is following your case, she gave you a clear explanation, please kindly check your email and let her know if you need further support. Regards, Peter Transcy by OneCommerce
Transcy Shopify Language Translation & Currency Converter