MallorcaWellness review for Transcy: AI Language Translate
April 16, 2023
***update 04/23*** Terrible! stay away from it if you want an app that works and support team that helps. We used this app for quite some time and realised, that the auto-switcher is not working. It took us 5(!!!) days and several hours, videos, calls, etc to convince them that the problem is there. Unfortunately they just test on Windows and dont care about Android or iOS devices. After we convinced that the app does not work properly they have been working on it for another 5 days without any result. we are getting the usually apologies and appeasements but losing hundreds of ad dollars because of the app. If you are looking for an app dont get this. It is nerve wrecking and useless. ***original review*** I was looking for an alternative to Langify (because of pricing) and found the app. Great app, support (thank you Dory) and UX/UI! Thanks
Hi Pablo, This is Kieran from Transcy and we personally apologize for this inconvenience causing to your experience 1. For unexpected support from our agents, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us 2. For your case, we're checking on your issue, unfortunately you uninstalled our app, please let us have a chance by reinstalling our app. We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support. Regards, Kieran Transcy by OneCommerce
Transcy Shopify Language Translation & Currency Converter