palmer//harding review for Transcy: AI Language Translate
Aug. 14, 2023
This app is great, when it does what it is supposed to. EVERY WEEK I have to contact customer support as the app. The issue is the same every week. I am in the UK, and it automatically changes the currency to a random foreign currency instead of keeping GBP. I don't use any VPNs or things like that. I send them images, videos etc. They go away for a few hours and come back saying there is no issue and to clear my cookies. This is unacceptable as my customers will be experiencing the same issues. The customer support is horrible. PLEASE SORT IT OUT!! This app has such potential.
Hi Matthew, Here's Brian and we're deeply sorry for this inconvenience causing to your experience In relation to your issues, we have seen that our agents tried to check and find out the relevant solution to resolve your case as soon as possible. Unfortunately we're unable to reproduce this kind of bug and it's showing properly from our site, also we have seen that the main reason is coming from cache's market from market setting and we have updated the data to be compatible between market setting and our app, however it's still happening from our end, so to investigate deeper, we need to directly recheck from your site via teamviewer We have seen that one of our colleagues is reaching out you, please let him know if you need further support Regards, Brian Transcy by OneCommerce
Transcy Shopify Language Translation & Currency Converter