Steel Vintage Bikes review for Transcy: AI Language Translate
Nov. 11, 2023
Disappointing.. The app has several issues: 1) Glossary automatically and adds tags between the words that are in the rule. For both excluding rules and including rules. This causes either these tags showing up in the frontend or that there is no space between the words. 2) Besides that the Glossary is buggy, there is no option to upload a glossary file - this makes it quite useless - imagine adding 100s of rules manually 3) The translation itself is quite poor and doesn't really differs from any other much cheaper translation apps - the same mistakes are made. At least it's not to use for our specific terms in cycling. The bicycle parts are translated terribly. Also the brands are translated. 4) The cost of the app is not reflecting the quality of what you get - it is slow, it is buggy and it is not any better than apps that cost 10% of what this one is asking... Sorry but not a good app.
Hi Alexander, This is Kaity and we would like to apologize for any inconvenience causing to your experience In relation to your concerns as following: 1. For Glossary rule and the Transcy is showing on your store, I have noted this point and are trying to find the relevant solutions to resolve it completely 2. The option is to upload Glossary rule by file, unfortunately we have not yet supported this function yet, however I have seriously noted this point and will take it into consideration 3. For the quality of AI translation, we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes. Also due to the limitation of AI system, we provide Edit translation feature in case customer can modify target translation if any mistakes are made by AI, so I highly appreciate your empathy on this situation We have seen that one of our colleagues is following your case, please let him know if you need further support Regards, Kaity Transcy by OneCommerce
Transcy Shopify Language Translation & Currency Converter