viewneo Shop review for Transcy: AI Language Translate
Jan. 11, 2024
Unfortunately, words are also automatically translated incorrectly, even though you have entered manual translations correctly directly in the Transcy app. On the shop website, you can see the correct translation for half a second, but then many words are overwritten by a kind of "auto-translation". "Digital Signage Player" (correct) becomes "4K SignageBox II" (incorrect). Transcy support refers to Shopify and Shopify support refers to Transcy. Not really usable.
Hi Manfred, This is Carter and we're truly sorry for this inconvenience causing to your experience In relation to your issues as following: 1. For the first issue that your manual translation overridden by AI translation, I have seen it's fixed, please kindly check it again. If it still persists with other products, just please let us know to check further 2. For this currency issue, "Transcy support refers to Shopify and Shopify support refers to Transcy", we're so sorry if our explanation was not clear. To be specific and further investigation, although we already removed the Transcy currency code, the price was not showing properly, it's because we have realized you're using the 3rd party app "Tiered Discount by AnnCode" for your currency, so I am wondering if the issue is resulted from this app, please help me to contact them for further support Also we have seen that one of our colleagues is reaching out you, please let him know if you need further support Regards, Carter Transcy by OneCommerce
Transcy Shopify Language Translation & Currency Converter