FolioPet review for Transcy: AI Language Translate
April 8, 2024
The app seems quite good and partly functional. However, I'm wasting a lot of time with the customer service, which is very slow. I don't know if I've done something wrong, but I respond instantly to their messages, yet I have to wait 8-9-11 minutes and more. I've been in contact with customer service for over 56 minutes now, and they probably lack sleep, taking micro-naps between each response. If you handle multiple clients at once, I suggest indicating a real waiting time to your customers and treating them one by one, or investing more in the development of your customer service. I hope not to have any more problems with this app because I might have time to run my business into the ground before receiving a solution to my problem. Have a good day and thanks for wasting my time.
Hi there, My name's Carrick from Transcy and we personally apologize for this inconvenience with our agent However please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support. Regards, Carrick Transcy by OneCommerce
Transcy Shopify Language Translation & Currency Converter