Sasil Gallery review for Transcy: AI Language Translate
May 2, 2024
DANGEROUS APP, DO NOT INSTALL IT, IT WILL DAMAGE YOUR THEME CODING, THIS IS FOR YOUR OWN SAFE.. HERE ARE THE DETAILS: 1. After I downloaded the app, I request to their chat support to change the target language as will as the currency will change to BRAZIL|BRL. Because the target language set to ARABIC and I want to change it to BRAZIL. I ask assistance from them because I have no idea how to change it theres no option to change. But after I grant their collaborator as chat support ask me.. my theme was damage everytime I open on mobile version my website chat button keep opening without tapping on it. While before installing their app my website working smoothly.. 2. I said dangerous because as a store owner we don't have the ability to check perfectly on our HTML coding/theme without the help of developer.. we are just relying on the trust to them and after granting a collaborator request we don't know what they inject to our theme. knowing they have the access to theme html coding.. 3. If the app is reliable why some function of the website was damage after the installation. 4. There conversion rate is higher than google conversion.. In result your product price will show pricey to the customers.. compared to the default price currency. 5. I uninstall the app the now it's back to normal.
Hi Digoy, This is from Emma and we sincerely apologize for any inconvenience causing to your experience In relation to your issues as following: 1. As you wanted to publish Portuguese, but unsuccessful and one of my colleagues has realized there was something wrong when doing it and asked them to wait for further investigation from Dev 2. For the main issue with the chat box on Mobile, for making it clear, although she had your access permission, she just accessed in app to check your language setting, she definitely did not touch anything on your theme, chat box as well as mobile code without your approval. Also she suggested by disabling the app temporarily to check whether it still existed or not. Finally, the root cause was probably coming from our app, however because of its urgent case and you uninstalled the app after that, so we have no chance to debug 3. As you mentioned about the conversation rate, we're depending on data from Google finance source, however our app is updating the rate daily at a certain time, not real time, so you may see there's a little bit fluctuation We have seen that one of our colleagues is following your case via email, he gave you clear explanation, please kindly check your email and let him know if you need further support Regards, Emma Transcy by OneCommerce
Transcy Shopify Language Translation & Currency Converter