H&B Exclusive review for Transcy: AI Language Translate
June 13, 2024
We have been using the app for almost 1 year now. there were a lot of issues, I can say every 2 weeks there is a new issue, and you need to keep your eyes open all the time to check everything, All the previous issues we can accept, but the recent issue made the app completely useless and affected our customer experience very badly. The issue is when you go to the 2nd language suddenly the filters are not translating good, or dubbel translating and we have spent to solve this issue almost now the whole week from (Saturday) until now every dag 10 hours chatting to solve this issue also with assist from our team with no results. You get always standard answer we need 6-12 hour time to solve because it is midnight here etc…… come on this is not a cooperation with companies!!! And now the team is working on it for almost 2 months and whenever you reach out they will tell you we are working on it, despite this issue is very critical. Very bad, not recommend at all
Hi Hamoodah, This is from Emma from Transcy Regarding to your concern, we understand the frustration this situation has caused, and we sincerely apologize for the delay in resolving your issue. It's a complex matter that requires the specialized knowledge of our development team, so it will take time. We've been closely monitoring the progress and appreciate the patience you've shown. We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support Regards, Emma Transcy by OneCommerce
Transcy Shopify Language Translation & Currency Converter