MAVERY review for Transcy: AI Language Translate
Nov. 15, 2024
Hands down one of the most difficult apps to use on shopify. the customer support takes 5-10 mins to respond to any question. and most of them have no clue how transcy works. I am exhausted after talking with 3 customer support reps who had no idea the basics of this app... Go elsewhere guys. don't be fooled by the fake reviews. I am gonna try to get a refund and deleting this app asap. sheesh... There are MUCH better apps for this job that are muchhh easier to use.. Hands down the hardest app on shopify... no contest.
Hi there, This is Chris and we personally apologize for any inconvenience causing to your experience - For unexpected support from the agent, we will have a proper training to improve the service. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us - We have seen that one of our colleagues is reaching out you via email, please consider to reinstall the app and let us have a chance to support your case with the highest priority. Hope to hear from you soon Regards, Chris Transcy by OneCommerce
Transcy Shopify Language Translation & Currency Converter