kior review for Transcy: AI Language Translate
Jan. 9, 2025
seriously, the app is really hard to use, I want the currency show only two decimals but I cannot, only can edit one by one manually which takes forever, I asked customer service they said they cannot help either. Now the default USD currency suddenly showing 3 decimals and I cannot edit either.The translation is also very bad
Hi Yi, This is Brian and we personally apologize for any inconvenience causing to your experience - For AI translation, it's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes - We have definitely noted your point that you're unable to edit many currencies at once. Also for the issue regarding to USD as default currency, we still can help you edit it with 2 decimals - We have seen that one of my colleagues has reached out you via email, please consider to reinstall the app and let us have a chance to support your case with the highest priority. Hope to hear from you soon Regards, Brian Transcy by OneCommerce
