HYKLE review for Transcy: AI Language Translate
March 17, 2025
Deleting the app, support is SO incompetent! It takes a lot of time just to understand what i need from them. BE AWARE! For those with multiple markets, this app only changes the display currency instead of the market page. If you have different prices for different markets it will not going to work. On the top of this, the support is so incompetent they don't even understand the root cause of the issue. I ask one thing, give them example, screenshots and end up answer for completely different issue. Waste of time
Hi sir, This is Brown and we're deeply sorry for any inconvenience causing to your experience - For the unexpected support from the agent, we will have a proper training to improve the service to be better. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us - In relation to your issue, unfortunately, because of technical limit, we have not yet supported this function. As a temporary solution, you should change location instead. By doing so, the currency along with URL as subfolder will change accordingly - We have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support. Best Regards Brown Transcy by OneCommerce
