The Paw Parade review for Transcy: AI Language Translate
June 21, 2025
Avoid at all costs. This app nearly tanked my store. It broke all currencies except two. As a result, most customers saw the wrong prices—until checkout, where the price suddenly jumped back to default. This alone slashed my sales by around 30% over the week it was installed. After uninstalling, my sales rebounded by 50%. That says everything. Customer support? A joke. First, an obnoxious AI chatbot wastes your time with canned responses. Then, when you do reach a human, they reply with condescension—acting like the issue is in your head. Meanwhile, I was getting angry emails from customers accusing my store of bait-and-switch tactics. I even sent them a Loom recording clearly showing the issue. I know they watched it—Loom notified me. But hours passed with no response. That’s when I pulled the plug. In five years of running e-commerce stores, I’ve only left one or two negative reviews. This? Easily the worst app experience I’ve had. Tech-wise, it’s slow. Conversion rate? Down 30%. No other changes were made during that time, so the cause is obvious. Zero stars. I genuinely don’t understand how this app is still popular.
Hi sir, My name is Brian. I read your review, and I want to offer my deepest and most sincere apologies for the genuinely damaging experience you had with our app. There is no excuse for what happened. You are absolutely right to be furious. Losing 30% of your sales is a devastating blow, and having your store’s credibility damaged by customers accusing you of bait-and-switch tactics is something no merchant should ever face. We are horrified that our app caused this for you. More than that, we failed you completely on the support front. Your experience with our support—from the unhelpful bot to a condescending human response—is unacceptable. The fact that you sent a Loom video clearly showing the problem and were met with silence is embarrassing for us, and I am so sorry. We let you down when you needed help the most. Your detailed feedback forced us to launch an urgent investigation. You were right about the cause. We discovered a critical incompatibility between our app and certain Shopify Market settings that was causing the exact currency error you described. Your report was the catalyst that helped us find and create a solution for this. We are grateful for that, but we know this comes at a great cost to you. I know we have given you every reason to never trust our app again. The trust is broken, and I am not asking you to forget this experience. However, I am asking for a chance to make it right. If you would consider reinstalling the app, I would like to personally oversee the process of fixing this for you. My team and I will immediately implement the solution we found, ensure your currency settings are perfect, and triple-check that everything is working seamlessly. We want to prove that the app can work as intended. I completely understand if you are not willing to do this, and we respect that decision. Your experience was one of the worst we have seen, and your review has been a painful but necessary wake-up call for our team. We have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support. Best Regards Brian Transcy by OneCommerce
