Bikerz Kingdom review for Transcy: AI Language Translate

Hi sir, This is Cris and we apologize for any inconvenience caused to your experience I am so sorry to read about the nightmare experience you've had with our app and our support team this week. Your frustration is completely understandable, and I want to sincerely apologize for the time you've wasted and the issues you faced. It is unacceptable that you were met with repetitive advice while dealing with critical issues like sections not translating and missing product images. That is not the standard of support we aim to provide. You are right to be upset about the support process. The experience you described with our AI bot interrupting your conversation with a human agent is a significant failure, and I deeply apologize for how maddening that must have been. The process between our human support and AI should be seamless, and we clearly failed you here. The fact that you were considering our largest subscription makes this failure on our part even more regrettable. To address this properly, this has been escalated internally. One of my senior colleagues is reviewing your entire case and will be following up with you directly via email shortly to offer a more concrete solution. Best Regards Cris Transcy by OneCommerce