FLOW DOWN® review for Transcy: AI Language Translate
July 26, 2025
Abzocke – Finger weg bei vielen Produkten! Der Support war bei der Einrichtung komplett nutzlos. Statt mir zu helfen, wurde ich gedrängt, zusätzliche Wörterpakete zu kaufen – für über 300 Dollar. Gesagt, getan – doch die App funktionierte trotzdem nicht richtig. Danach musste ich sogar noch das überteuerte Abo abschließen, damit überhaupt etwas ging. Geld habe ich bis heute nicht zurückbekommen. Der Support ignoriert Rückfragen zur Rückerstattung komplett. Ich bin inzwischen auf eine andere App umgestiegen – funktioniert sofort, ohne versteckte Kosten. Fazit: Nicht empfehlenswert – vor allem nicht, wenn man viele Produkte hat. Reine Abzocke.
Hi sir, This is Brian and we're very sorry to hear you feel ripped off and had such a negative experience with Transcy. It's clear your setup was frustrating, and we apologize for any pressure you felt to buy extra word packs and for the app not working as expected, even after purchasing them. There seems to have been a misunderstanding during setup. We offer solutions both with and without additional word pack purchases, and we regret that this wasn't clearly communicated, leading to unexpected costs and frustration. We also apologize that you felt forced into a subscription to get the app to function. We understand your frustration about not receiving a refund. One of our colleagues has already sent you an email with a solution and a clear explanation regarding your refund. Please check your email, including spam, for this communication so we can move forward. We want to resolve this, even if you've moved to another app. Please respond to our previous email to proceed. Best Regards Brian Transcy by OneCommerce
Deleted on Shopify: Oct. 22, 2025, 5:07 a.m.