Zen Ara Grove review for Transcy: AI Language Translate
Jan. 20, 2026
Since I started using Transcy, I’ve encountered a wide range of issues. For example, prices for the U.S. market are incorrectly displayed in Australian dollars, which is completely inconsistent with their promise that the currency would automatically switch based on the iPhone’s region. Another serious issue is that European and U.S. price separators have disappeared, making prices confusing and unclear. What’s worse is that these problems would never have been discovered if users hadn’t actively reported them. Customer support is also disappointing. At the beginning, you are simply brushed off by AI-generated replies, and even when you finally reach a human agent, the response time is very slow. Up to now, these problems still haven’t been fixed. If you don’t want your advertising budget to be wasted, I’d strongly advise being cautious about using this software.
Hi there, This is Brian. We truly understand how frustrating it is to encounter pricing and localization issues, especially when accuracy is critical for international markets. We sincerely apologize for the inconvenience these problems caused you. Regarding the issues you mentioned: The incorrect currency display and missing price separators have now been fully fixed. We’re especially sorry that our support response time felt slow from your perspective. Even though our team did respond as quickly as possible, we understand that when issues impact your business, any delay can feel frustrating. Your experience is important to us, and we’re continuously improving both our support process and communication. We genuinely appreciate users like you who report issues, as this helps us make Transcy more stable and reliable for everyone. If you’re open to it, we’d be happy to assist you further and ensure everything is now working as expected on your store. We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support. Best regards, Brian Transcy by FireGroup Technology
Translate with OpenAI, DeepL, Gemini, etc. Currency Converter