Insomnia Smoke review for Transcy: AI Language Translate

Very disappointed with Transcy and their treatment of paying customers! We purchased an annual Continental subscription with access to editing all 15 languages. However, during our fully paid subscription period, this functionality was removed without any prior notice, explanation, or compensation. When we contacted customer support, they simply referred us to their current pricing plans instead of addressing why features previously available on our account had disappeared. Our subscription is paid until February 11, 2027, yet we are no longer receiving the same functionality we had when we paid for it. Removing features during an active, prepaid annual subscription is unacceptable and raises serious concerns about transparency and customer trust. Customers should not have to worry that features they have already paid for might suddenly disappear or become restricted. We requested that Transcy restore our original functionality, but so far, the issue remains unresolved. Think twice before purchasing an annual subscription from this company. What you pay for today might not be what you receive tomorrow. Extremely disappointing customer service and business practices.