Borogodó.shop review for Transcy: AI Language Translate
Sept. 2, 2020
I wish I could give -10 starts! I had the worst experience of my hole life with this app. 1) I installed it but obviously 2.000 words is not enough for a entire webpage 2) I tried to talk with CS and Andy let me waiting 1 hour to answer me 2 quick and simple questions about this the STARTER plan 3) I decided to buy it anyway... error... I've tried again... error.. I gave up! 4) I uninstalled the app 5) Surpriiiiiiise... I was charged twice! 6) I reinstalled the app, and surpriiiiiiise again: they were asking me to pay AGAIN. 3rd time! 7) I tried to talk AGAIN with Andy, and obviously he oriented me to pay again and then they will refund me (hope so)! 8) I payed and I started my translation... I thought 100.000 words were enough for my web. No, it's not! The translation got uncompleted. 9) THERE IS NO WAY TO UN-TRANSLATE SOME CONTENT AND RE-TRANSLATE YOUR WEB AGAIN. Once you translated something, even if you see you don't have more words and want to priorize another content, OBVIOUSLY they don't allow. YOU NEED TO UPGRADE your plan. Smart! 10) I uninstall the app and tried to reintall, AGAIN, to retranslate my page. Surpriiiiiiiiiiiiiise! They charged me again, because the app "don't memorize my previous payments" BUUUUUUT when I came back to dashboard........ is, the app memorised my last translation and I didn't have more words to use. UPGRADE OR UPGRADE! It's surreal, unbelievable, I will do advertising against this app until the last day of my life.
Hello Juliana, I'm Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience caused to you. First of all, please be advised that Transcy uses Shopify payment system. The way this system works is when you had installed our app with a paid plan, uninstalled and then re-install again within the next 30-day, you need to approve the charge again, but it won't charge you again in real. Therefore, our agent already informed that you won't have to pay for the 2nd or 3rd time you approved the charge. Also you can check this statement with Shopify support team since they are in charge of issue billing. Secondly, if you get double/triple charge on your Shopify billing, please keep in mind that this is unexpected situation. Please do not worry, and we will refund the second/third charge for you without any hesitance. Also please check this article for more details: https://help.fireapps.io/en/articles/4237111-with-a-paid-plan-will-i-be-charged-again-when-doing-uninstall-and-re-install-transcy-app Next, you can translate any pages which are in your higher priority in case your available words are not enough for whole your store. Just simply choose which pages you want to translate, instead of translating all of them. Furthermore, when you choose "Translate all", our app will start translating all pages, and it will stop when your available words are not enough. The translation progress cannot be undo, and as a result, we highly recommend you to check, and estimate your website content before choosing which pages or all to be translated. You can get more information in this article: https://help.fireapps.io/en/articles/4240462-what-are-the-meaning-of-translated-words-and-available-words Last but not least, since we are having an active conversation, please feel free to reply back to me there. Regards, Kate
Transcy Shopify Language Translation & Currency Converter