Ocean Lab Brewing Co. review for Transcy: AI Language Translate
Sept. 15, 2020
There are a few things to watch out for before getting this app. 1. You can't place the switcher wherever you want. This meant that, even though I'm a fully capable developer, I had to wait 2 days for them to place the switcher on my header since my "automatic" Venue theme installation was broken. Once completed, it was not well place and the font size was different to my other nav links. It was also incorrectly configured since I don't support different currencies. And as soon as I turned off the currency setting, it broke again. You are powerless here. If you're not tech savvy and don't mind waiting for support. You're good to go. 2. You can't turn off translations once they go off. Seriously. No backsies. We had 500+ products translated to Spanish all at once and there was no way of saying "hey, I actually don't want those, let's put those translations back to the default language and only keep the home page translations for Spanish" or "I actually only want these 10 products translated to Spanish, ignore the rest". Nope, you are done my friend. You see those 400,000 translations we've made? Yeah, now go one by one and correct the translation mistakes (Who has that kind of time?). So yeah, you got me. Keep your – as stated repeatedly – non-refundable $60 bucks, I'm out! Please beware. I think the reviewers here are not seeing how devastatingly awful this app can be as you scale your business, since most of their stores are so early-stage. If your business is serious about translations, this is NOT the app for you. Who is this app is for? If you have 1-10 products on your store and can afford fixing all the translations as soon as you "translate all products", this app is perfect for you.
Hello Matias, Here is Seri from FireApps Customer Support Team, and I am so sorry for the inconvenience that have caused to you. After checking your feedback carefully, below are my comments: Firstly, about the switcher, we sincerely apologize for late fix regarding the embedded problem. I see you said that the switcher was not well placed, and not fit the font size. So could you please tell me more details about it to assist further? Which position do you want to place your switcher, and which font size do you want it to be? Secondly, about the problem that the switcher was broken when turning off currency option, I have tried to turn off it from my end, and was not able to reproduce it. Thus, would you mind to try it on your site again, and let me know if the issue still persists? Thirdly, about the translation concern, once pages are translated, it will be saved on your Shopify store. I really sorry that at the moment, we can not choose which specific page to translate or not. Therefore, I am going to forward this idea to our Business Development team to consider it in our future release. Also, I see that you have removed all the targeted languages that you added previously, so may I know if there is anything I can help at this point? Look forward to hearing your reply. Warmest regards, Seri
Transcy Shopify Language Translation & Currency Converter