Invasion Games SE review for Transcy: AI Language Translate
Feb. 23, 2021
Useless. It drained all my words by translating english to english. Also ongoing translation was not able to be cancelled. No warning that only 3% of the website was going to be translated (We accidentaly chose a category og 67.000 pages and was not able to stop it. We spoke to support and they stopped replying. Also, the support was calling me "Dear" all the time, who does that? Wasted 40 USD.
Hi there, I'm Jess from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for the inconvenience caused to your store. As I have checked your case and seen that you accidentally choose your collection page to translate, unfortunately this page has too much words, so your available words run out. However, our app has not yet the function to stop translation once you press the button "translate", also the translated words cannot be reverted. For your case, firstly I would like to recommend that you can buy more words to translate. Secondly, if the translation does not reach your expectation, you can edit it manually from our app. Since you uninstalled our app already, could you please consider to reinstall our app and let us have a chance to support you with the highest priority Besides that, you are having an active chat with my colleague, please let them know if you need further support. Looking forward to hearing from you soon. Best Regards Jess Transcy - Translate Language and Convert Currency
Transcy Shopify Language Translation & Currency Converter