Makeup Land review for Transcy: AI Language Translate
March 2, 2021
Tried to use this app, but unfortunately, this app created too many issues, and did not work in my case. 1. My search results became a a mess - all the titles multiplied 5 times 2. Getbutton icon that allows customers to communicate with us via WhatsApp became unusable and huge 3. Their support is there, but not really solving the issue, nor I can tell in confident they understood my problem. 4. After removal of the app, their code has been left in my template and still caused problems to my site appearance. I had to pay developers to find the problem and remove their code manually. It looks like big and complicated system and I would suggest to try this app on non-production site first, to avoid issues like mine.
Hi there, This is Jesse from Transcy - Translate Language and Convert Currency Customer Support Team and we`re truly sorry for this inconvenience caused. As we have checked your case and seen that 1. "My search results became a a mess - all the titles multiplied 5 times", recently Shopify has changed some rules on their system. In this update, they've found some small bugs unexpectedly that might affect to our functionalities or working process in few cases and we're noticed from Shopify system already. 2. "Getbutton icon that allows customers to communicate with us via WhatsApp became unusable and huge", once you translate your page, something such as icon or button from your website might be affected, and this can be completely fixed by us. 3. We have checked your conversation with my related colleague who has supported directly your case to avoid this next time. 4. Leftover code issue, sometimes, there will have some lines of code leftover on your site for some reasons. However, we have an published article for this and you can resolve it by yourself. You are having an active chat with my Dev support, please consider to reinstall our app and let us have a chance to support with the highest priority? Looking forward to hearing from you soon Regards, Jesse Transcy - Translate Language and Convert Currency
Transcy Shopify Language Translation & Currency Converter