Foodpoint.hk review for Transcy: AI Language Translate
March 11, 2021
they provide Chinese traditional language but the translation is totally wrong and they didn't have the Chinese Hong Kong Icon and wording. the staff should have more training before the start with their work. instead of checking he only said "unfortunately" and this guy is work in CS team. thanks to Raymond to lost 1 customer
Hi there, This is Jacob from Transcy - Translate Language and Convert Currency Customer Support Team and we`re truly sorry for this inconvenience caused. Regarding to your concerns as following: 1. Firstly, in case your translation does not reach your expectation, you can edit it manually in our app. 2. "they didn't have the Chinese Hong Kong Icon and wording", for making it clear, we would like to explain that the flag (icon) and its description were synced automatically from Shopify, it's a limitation from Shopify. However, we are having an internal discussion with Shopify to improve it in the better way. 3. We will note your feedback in relation to my colleague as his supporting skill about your case, also this feedback would be helpful for us to take this disadvantage experience to improve our supporting skills. Once again, we extremely apologize for this unfortunately situation which occurred to you. You are having a follow-up email with my colleague, please let them know if you need further support. Best Regards Jacob
Transcy Shopify Language Translation & Currency Converter