EverSince Inc review for Transcy: AI Language Translate
May 24, 2021
(Updated Review) This is a basic translation app. It will not allow you to translate 3rd party elements which the development team mentioned that there are limitations although it is not stated on their support page or on the Shopify app page. So if you are looking to do so, I will highly recommend using Weglot instead. Weglot does not have any problem translating 3rd party elements. However, the customer service is pretty good given that they took the initiative to call me to explain and were willing to provide a refund.
Hi there, I'm Wilson from Transcy - Translate Language and Convert Currency Customer Support Team. I received your complaint concerning your issue as unable to edit third party element, so I'm sorry that the service did not live up to those goals for you. I will make every effort to address this issue in order to make sure that it does not happen again for you or our other visitors. Although it can't make up for your poor experience, I would like to offer you a refund as an apology. Thank you for bringing the problem to our attention. If you have any questions or comments for us, please feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Wilson Transcy - Translate Language and Convert Currency
Transcy Shopify Language Translation & Currency Converter