SHEER Watch review for Transcy: AI Language Translate
July 18, 2021
I like the interface of the currency switcher, more sleek than the one i was using. However, it seems like this app slowed down my site from 36 to 13. Luckily i backed up my theme and i load them back to get to 36. But when i reinstalled this app, it dropped down to 19 again and still dropping... So CS team, don't try to throw the ball back to me saying other apps is affecting, cos clearly it isn't true. i haven't changed anything for months, and the slowness only happens after i installed your app. So you are the culprit, no one else. And i am good now with another app, my speed now is maintaining at 40. good enough for me. So stop bugging me, thanks.
Hi Json, I'm Kieran from Transcy - Translate Language and Convert Currency Customer Support Team. We're deeply sorry for this inconvenience caused. In relation to your issue as the slow loading speed after installing our app. Firstly I got your point and as you know that this issue is sensitive, it may come from different features and it doesn't come entirely from our app. However, for further investigation and try to help you as soon as possible, could you please consider to reinstall our app and let us have one more chance to support you with the highest priority? As I have checked and seen that you're having an active chat with my colleague, please let them know if you need further support. Once again hope you sympathize for us. Best Regards Kieran Transcy - Translate Language and Convert Currency
Transcy Shopify Language Translation & Currency Converter