HoocMeUp LLC review for Transcy: AI Language Translate
July 24, 2021
Trying to get the languages to work on shopify from the app was confusing, then when the agent would send a screen shot on what to do, it would come with an error msg 404 and it was just to much to go through for something as simple as changing the languages
Hi Deleecha, I'm Joyce from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for the inconvenience caused to your store. Throughout your conversation, although you met some troubles with setting up the translation from our app, the agent still helped you resolve all of your concerns. With 404 error, this is not a bug from the app. The cause is from your language versions created on your Shopify admin before. For making it clear, if you have added other languages in Shopify admin before but have not enabled/published those languages for your store domain yet, then it will cause this problem. As I have checked and seen that my colleague has sent you a follow-up email, please let them know if you need further support. Best Regards Joyce Transcy - Translate Language and Convert Currency
Transcy Shopify Language Translation & Currency Converter