Korexo review for Transcy: AI Language Translate
Aug. 5, 2021
Auto translation only works if you pay the most expensive plan, when we realized that, we asked for a refund as we used the app only for an hour and they literally refused. It also mess up with your copy layout after translation, like bolding everything or coloring unwanted text. The support is very slow it took 5 days for them to try to fix the issues before finally giving up and telling us they can't fix it.
Hi MINH, This is Orson from Transcy - Translate Language and Convert Currency Customer Support Team and we`re truly sorry for this inconvenience caused. As we have checked your case and seen that 1. For making it clear, auto translation function is available on Essential plan. Also for your refund request, based on our refund policy, since we are offering Free plan for testing purpose, we do NOT offer free trial, and/or refund for any Paid plan. However, case by case we still consider to refund properly, for your case you might misunderstand my colleague that she said that because this function was not available on your current plan, so she agreed your refund request. 2. "It also mess up with your copy layout after translation, like bolding everything or coloring unwanted text", we have checked that you have not yet provided the information in details, so we cannot support you to fix it further. 3. In relation to slow support, for making it clear after each of your message, we immediately responded. However, hope you sympathize us based on the different kinds of issues, each issue needs Dev team to check and find out the best solution. Importantly, we will try our best to find the root cause and fix the issue before giving up, so it may take times. Once again please accept my deepest apologies in regard to this inconvenience caused My colleague has sent you a follow-up email, please let them know if you need further help. Looking forward to hearing from you soon Regards, Orson Transcy - Translate Language and Convert Currency
Transcy Shopify Language Translation & Currency Converter