pink cloud studio review for Transcy: AI Language Translate
Oct. 13, 2021
First of all they say that you can use them free for 14 days, this is not true! I installed and uninstalled the app the same day on Oct 7, today on Oct 13, 9,90 USD is charged on my credit card, how is this possible?! I installed the app and needed some help with the translation, so I gave Andy, a person of their support team acces to my shop. He was "working" in my shop I think for about an hour and the only thing he did was make things worse. I wanted to translate the default of my shop from English to Netherlands but Shopify doesn't translate all of the data automatically. So I myself still needed to translate the default shop on 17 places. After he worked in it, he made it worse and now I have to translate the shop in more than 200 places instead of 17!! So I immediately deleted the app again, still they charged me money! I would like to receive a return of my payment.
Hi Martine, I'm Donna from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience causing to your experience. I have checked your case and seen that: 1. Our app is offering 7 trial days for any paid plan, we have stated this information on Shopify, in case you have any trouble with your app charge, please contact our support, we're willing to help and give you a solution later on. 2. For your main issue when you changed your default language between English and Dutch and you had to translate 200 missing field instead of 17 missing field, my colleague has followed up your case via your email, please let them know if you need further support Best Regards Donna Transcy - Translate Language and Convert Currency
Transcy Shopify Language Translation & Currency Converter