UPSIGLOW review for Transcy: AI Language Translate
Nov. 8, 2021
(REQUEST MY REFUND) Transcy - Translate & Currency (Uninstalled) 2021-11-03 - 2021-12-03 Try to give this application more opportunities to solve the problem I have with your application, but everything has been in vain, the customer service is terrible, until today they have not solved my problem, I have wasted my time with this app . I will try other apps, please request my refund. THANK YOU.
Hi Viviana, I'm Miranda from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for your bad experience with us. Regarding to your concern as following: 1. First of all, your refund request was resolved, from the day when we refunded your app charge, it will be reflected on your account around 5 days, please kindly check your account again. 2. Throughout our conversation, your main problem as switcher (language selector) does not show on your store, the part of the reason that hinders for fixing it comes from the constant installation and uninstallation of our app, so it leads to the asynchronous data. Therefore, you should have a little patience and we surely resolve your case completely. Once again, please accept our deepest apology and hope you can consider to reinstall our app and let us have a chance to support you with the highest priority. Looking forward to hearing from you soon. Regards, Miranda Transcy - Translate Language and Convert Currency
Transcy Shopify Language Translation & Currency Converter