Kickies review for Transcy: AI Language Translate
Jan. 19, 2022
more than 3 months trying the app. I tried everything. I set up languages manually. more than 2 days working on it. And suddenly one day the app changed everything, and the website has been plenty of errors. Until today, I can't find a solution. The app is not intuitive. and is not responsive. The techs and support try really hard, but the app is really bad. I don't understand how the app have 5 stars. The app is one of the worst apps that I've ever tried. The app should be taken down of the shopify store.
Hi Guido, This is Peter from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for any inconvenience causing to your store. As you said that one day the app changed and everything what you have edited has gone, as usual although our app has released some updated versions recently, your setting in app will not be affected at all, it still keeps as it should be unless you change your theme. In case you did not change theme, we need to investigate further to find the root cause. From this disadvantage, our Dev team is building a system to track what customer has changed in our app, in case your setting is lost in accident, we will have a backup file for you, so I highly appreciate your empathy in this situation. As I have seen that my colleague has tried to help you with lots of customization, please let them know if you need further support Looking forward to hearing from you soon. Regards, Peter Transcy - Translate Language and Convert Currency
Transcy Shopify Language Translation & Currency Converter