MoonLight Flavors review for Transcy: AI Language Translate
Feb. 8, 2022
I haven't started using it yet but the setup went very smooth with all the help I was receiving from the customer service. Big help!! Thanks. UPDATE- I've now started using the app, very disappointed since I've already spent much time translating a lot but customer service does not help me to solve my problems or questions. They answer slow and don't have any type of knowledge needed to help. The translating is not very well so you need to sit and go through every little page translated to make sure it is correctly spelled. Super time-consuming. I will stop using this app.
Hi Johanna, My name's Vincent from Transcy - Translate Language and Convert Currency Customer Support Team. We're so sad to see your updated review, however we sincerely apologize for this inconvenience. For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation. For your concerns, I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check your email and let him know if you need further support. Looking forward to hearing from you soon. Regards, Vincent Transcy - Translate Language and Convert Currency
Transcy Shopify Language Translation & Currency Converter