SEEDFUL Store review for Transcy: AI Language Translate
Jan. 2, 2025
They would not refund charges, holding on to funds until we simply gave up. Scandalous customer service. The app itself is great but no go for me, as we could not sort this out.
Hi there, This is Brian from Transcy and we're deeply sorry for this inconvenience causing to your experience - First of all, we have noted this information bringing to the negative experience for users, so we're still checking on it to have the relevant solutions to avoid in the future - However actually, we use your information in order to provide you with the best possible use of the Site and the Services, to maintain them, improve them (all functionalities of the app such as Translation, Currency implemented properly) and in order to protect us and the Services from misuse and law violations. - We are committed to protect your privacy according to our Private Policy and Terms of Service. So we use all above Shopify data with the application purpose only and you will not have to worry about leaking private information - One of our colleagues is following your case, he gave you clear explanation on your case, please kindly check your email and let him know if you need further support Looking forward to hearing from you soon Regards, Brian Transcy by OneCommerce
