Ruby Mardi review for Transcy: AI Language Translate

Nov. 7, 2022

Updated feedback after some months of using the Transcy app: I would give 5 stars to the team, AMAZING team, but the app itself is starting to get on my nerves seriously. Ok fine, the team is proactive and you can join them 24/7, they're polite and they fix most of the problems quite fast, but... new problems are showing up all the time! Things that were fine suddenly got translated wrong, problems that were fixed come back, and we don't have much control on quite "normal" editing things, such as writing a text on 2 different lines. I need to ask the team to break my own text so it shows properly. That's just an exemple. If you have a lot of variants on your website, I would suggest you look for another app. They can't edit variant menus, I mean, if you have side menus showing your variants as filters, it will end up being auto-translated, with mistakes that are not editable. And mistakes keep coming back in the variants in the listing pages. One day it's ok, the other it's auto-translated with mistakes. And I go in the app to translate back properly, and of course, it's already translated as needed. Since I did this work... Also, the team keep asking to change my review to a 5 star-review. It used to be a 4-star review but I had to go down to 3, because I'm started to feel super frustrated. I need to take 1 to 5 hours a week to get problems fixed with the team, and this is valuable time that could be spent in so much more ways for me, as a small entrepreneur. Again, the big value of this app is the amazing team behind it. I'm not saying anything bad about the team, but the app is not suitable for a professional website, which I'm trying to get. *** Idea for the team of something that could be improved in the app = I would enjoy A LOT if in the product translation boxes there was a word count in the SEO parts.... Now I need to copy my SEO translations and copy them into Word to see how many characters i'm at. That little improvement would save a lot of time to users who take SEO seriously.