ChinaHobbyLine review for Transcy: AI Language Translate
April 28, 2023
THIS IS THE WORST APP EVER!!! The currency does not work on the cart page!!!! I contacted them and stated the issue very clearly and even sent the image to them. The support team is not reading my message at all and wasted 2 hours looking for something else. I kept sending them where the issue is, but AGAIN they ignored my message. After 5 hours later, they said it is the Shopify payment issue for the currency not displayed on the CHECKOUT PAGE which I never said its on the checkout page!!!!!!!!!!!!!!! Now all currencies do not work at all including the languages. THIS APP IS JUST LIKE JOKES, THE SUPPORT TEAM IGNORES YOUR FEEDBACK AND ONLY WASTED YOUR TIME UPDATE------ They will change your settings and hide the selector without your permission UPDATE 0624 AGAIN They understood my request incorrectly and changed your app setting without your permission.
Hi there, Here's Jolie and we are truly sorry for this inconvenience causing to your experience with our app First of all, we fully take this responsibility because of unexpected support from our agent, we will recheck carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your empathy in this situation. I have seen that one of my colleagues is following your case by giving you clear explanation as well as solutions for your case, please kindly check it and let him know if you need further support. Looking forward to hearing from you soon. Regards, Jolie Transcy - Translate Language and Convert Currency
Transcy Shopify Language Translation & Currency Converter