Big Dream Boat Man Coron review for Transcy: AI Language Translate

Oct. 31, 2022

They ask you to review straight after you set up the account and I've had to come back an edit my review again now. I am a premium user and the app itself is indeed really helpful for me and I will continue to use it but it does have some issues. The customer service is very nice. Super nice. But some of them really don't really know anything if you have a genuine problem. And being nice just becomes annoying after a while. They need to have a proper escalation system where if the customer is not getting a proper solution somebody considerably higher up fixes it. It took 3 days of multiple hours per day and multiple customer service people before I was given the most simplest of answers (so simple that i was annoyed at myself I didn't figure it out but even more annoyed that all these staff members couldn't tell me the answer, really poor. After that I was given somebody who knew what they were talking about but for my business, it had already cost me literally thousands of dollars with mistakes. And in addition, the app doesn't offer HREFLANG functionality, which given how much money they are making is quite annoying, it is the make or break for multi-lingual SEO and I would like to see them add it. I've updated my review a few times and will continue to do so as the app changes. For now I'm very happy with the customer service and the translations are now working very well on my site, but the costly mistakes early on cannot be overlooked and I don't think they are made apparent enough to onboarding customers and there is definitely ways to go for improvements for things like HREFLANGs so that multi-lingual SEO can be an option within the app... otherwise translating your store without HREFLANG can cause you more problems than you wish to have SEO-wise.