AK Tools review for Transdirect Shipping

The app is working fine, but the process for approving shipping labels is not satisfactory. I have already completed the agreement confirming that I will not send dangerous goods when making bookings. However, my shipments are still flagged for manual approval every time, and your back office team emails me asking me to “PLEASE EXPLAIN!” before approving the labels. I sell power tools without batteries (tool skins only), which do not contain batteries. This repeated manual verification is unnecessarily delaying my shipments and parcel pickups. I have already accepted the Terms of Service when making bookings, which is a legal agreement. I do not understand why this agreement is not sufficient and why every booking requires further manual verification.