Hextom AI Translate & Currency
The reviews for the Hextom Shopify App are mostly positive, highlighting the excellent customer support, ease of use, and efficient translation capabilities. Users appreciate the quick response times from the support team and the app's functionality in translating content into multiple languages. However, there are some negative reviews regarding issues with billing transparency, translation accuracy, and support system efficiency. Some users have experienced difficulties with credit plans, URL translations, and selector integration, leading to frustration and a poor customer experience.
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I would 100% recommend Hextom for language translation. their support team are excellent and very responsive
Be very careful before using this app for free or paid plan (No Matter what) I upgraded my plan because I urgently needed more translation capacity. After paying, I found out that the new plan's credits would not be available until the next billing cycle. This was not clearly communicated before the purchase. Support did not provide a practical solution. They simply told me to buy even more credits or wait until next month, even though I had already paid for a new subscription. This is a very poor customer experience. I use Hextom across multiple Shopify stores, and unless this issue is resolved, I will be moving to another translation app. I cannot recommend this app based on my experience.
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