Hextom AI Translate & Currency

The reviews are overwhelmingly positive, with many merchants praising the app’s ease of use, smooth translation workflow, and strong value for money. A major highlight is the customer support team, which is repeatedly described as fast, patient, knowledgeable, and effective at resolving setup or configuration issues. Users also appreciate features like AI translation, visual editing, currency conversion, multilingual support, and the ability to handle more complex translation needs across different store areas. Several reviewers say the app works better than Shopify’s native solution or other translation tools they tried. The negative feedback is much smaller in volume but more serious in tone. A few users report problems with billing, credit availability, unclear plan limitations, and unexpected behavior after upgrading. Some mention technical issues such as code problems, translations not appearing, URL or language routing errors, or the app disconnecting and causing site issues. There are also comments about missing features, occasional difficulty finding settings, and some dissatisfaction with translation quality for specific languages. Overall, the app is seen as highly useful and reliable for most users, but a minority experienced significant support or billing frustrations.