Hextom AI Translate & Currency
Translate with GPT, Claude, Gemini, etc and currency converter
Rating
4.8
feedback
1,214
chart
#1,719
All reviews
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May 9, 2024
The RIDICULOUS translation quality of this app ruined our entire website and credibility and really damaged our brand. We are considering further legal steps against these amateurs!
May 1, 2024
This app is not ready for prime time, its full of bugs and the visual translator really screws things up and seems to over ride the shopify translate and adapt and makes a total mess. Hard to get support also. The AI translation quality is pretty good though, but once that is complete I cant see value. Also they keep charging you $9.99/month even if you cancel and come back in the same 30 days. This makes no sense.
Hello FOLIGAIN EU, We apologize for any difficulties you may have experienced while using our app.We have reached out to you via email to gather more details about the issues you encountered, but we have not received any responses yet. Could you please check your inbox or spam folder when you get time and reply to us? We are looking forward to your response and are here to assist you further
Feb. 27, 2024
Stay far away from this app! The translations they offer are terrible and trying to communicate with their customer support team is like talking to a wall. They simply do not care in the slightest about your problems with the app as long as you pay them money. I have used this app for almost three years and therefore I have a lot of experience with their customer support. Seriously save yourself the headache and the money and do not give these developers a single cent, for they do not deserve it.
Hi, We sincerely apologize for any inconvenience you've experienced. We've addressed and resolved some difficulties you've contacted us about. We've also sent several emails to you to gather more details, but we haven't received any replies yet. Could you please check your inbox or spam folder when you have a moment, and reply to us? We're here to help further. Thank you, Hextom
Feb. 1, 2024
Unfortunately the translate feature is awful, totally destroyed my precise translation made by Translate & Adapt app. Thank you for losing hours of my time.
Jan. 26, 2024
It translated our URL slugs even though we don't want to, there's no option to deselect URL slugs, which caused a big mess and a lot of broken links that we needed to search for and fix manually. Their support is an absolute disappointment, we are trying to reach them for a week and all we get is a bot saying "will connect you to an agent"but that agent never appears.
Sept. 30, 2023
useless app for a medium-sized store, it barely translated 10% and asked for paying for extra fees
Sept. 6, 2023
This is not a useful app. The automatic translation is all or nothing, including archived / obsolete products, URL handles so your links break, etc. There is no way so choose what you want and don't want translated without a very tedious manual process. Choose something else...
Aug. 24, 2023
Terrible app. It does not help you add any Hreflang and Canonical Tags onto the translated content. Signed up the highest plan and paid for content translation by words for 8+ languages and get panelized for duplicated content by Google. When you find out your SEO performance dropped it is late. We lost tens of thousands of revenue because of this app. Support is lackluster at best, slow response time and not helpful.
June 28, 2023
Abbiamo avuto esperienze con diverse App, e se tenete veramente al vostro business, questa è la prima a dover evitare. Piena di Bug che si intrecciano fra loro. In tutto questo l'assistenza non è mai online e ti risponde dopo giorni. Quindi per poter risolvere le problematiche i tempi diventano pressochè insostenibili. Non si giustificano e ti lasciano da solo a cercare di risolvere il tutto autonomamente senza nessun tipo di considerazione e occhi di riguardo nei confronti del cliente che paga l'abbonamento.
June 7, 2023
They ask for 5 stars review in exchange for free 3 languages. So every 5* are not that accurate just for free stuff
May 15, 2023
This is the worst experience ever! Mandatory rating to use the free version! And the translation of the free version doesn't work at all
May 8, 2023
It's terrible to use, there is no online customer service, many functions are not very smart, and I can't find the answer, and I can't solve it well after paying.
Hi, We do offer online support for our app TMS, including email support and many online guides and videos. We are always happy to help new users set up our app, and any questions you might have! Our records indicate that you sent us an email that we did reply to, but we never heard back from you afterwards. Can you check your email again in case it was sent to your spam folder by accident? Or maybe send us another message so that we can get your problems sorted out for you? Thanks! Henry
Feb. 12, 2023
BAD! Never work with this. Photos on different pages do not sync. Everything is translated incorrectly. Their answer there is a bug in it. Weeks later, still nothing has changed. How unprofessional you come across al brand. You pay so much money monthly for an app that doesn't work.
Thank you for your feedback. The described issue was not caused by our app. Our app requires users to provide new image translations when you update your images. It does not synchronise these new images automatically, it would link the new image with the oudated translation. We have sent a few emails, please check your inbox when you have time and we will help if you have any other requests.
May 10, 2024
Update after 3 years: I am so done with this app. Especially the "Manual Translation Part" Prepare for "something wrong while saving the translation, please try again later"-errors all the time. I have no interest anymore in working with the app's support team, because next time I need to work with the app it's either the same error again or something new. Like always. Also this app is very poorly translated. Which is especially sad because it's a translation app. ##### It's a wonderful app, that you can use for free if you are using the manual translation. I've used it to translate ten of thousands of words and it works mostly without problems. If something doesn't work, support is there to help you! However, they released a big update in January 2023 which caused some parts of the app to not work correctly or at all for almost four weeks. It didn't affect translations that were already saved in shopify, but it prevented us from adding new translation in several cases. After the update works correctly, I see that it includes really helpful functionalities, but I really wish they will be more careful in the future when implementing new stuff.
Dec. 24, 2021
Tired of this app and their extremely slow support, if i had the time to translate my store with another app i would do it in a blink. I have to fix everything myself with this app, however their HTML editor is total garbage, can't even paste the HTML code by one of my products into it, formatting is off, filled with errors and bugs, there's a lot of guess work too, as to which products you are translating good luck, this app surely cost me a lot of time and headache :)
Nov. 25, 2021
It's not even one star, but more like -5 stars. I found and installed this app last week. App stopped after 1000 free words telling me to buy more. It's OK, but the description says that you can have 20000 as a first time user bonus. I asked support to fix this, but got an answer that I already used app a year ago which is not true. I opened my store in March 2021. When asked to show me the log of me using their app a year ago, but got no answer. So, it's just another false offer. Sad. They could easily got me to pay monthly subscription. Skip this app!
Feb. 18, 2021
ASSISTANCE IS SIMPLY INDECENT. I wrote the first time 2 weeks ago because I have very annoying problem with translation of shop policy pages (the app translate only half of the text despite refresh). They answer me to send them the link of the page in order to fix my problem (and I did it) and then they disappeared. I wrote several emails replying to the agent who first contact me, but they didn't manage to solve the issue. They simply replied to my review here below and with another useless email by saying they didn't receive any email and to "check my inbox" (maybe their staff should check the inbox!). I replied again with 2 emails and no answer. No other contacts, no phone number, no address... just a FAQ page (useless as the assistance service!). I would have left a detailed review on the use of the app with a higher rating, but this very bad assistance service is inacceptable. For Hextom: Please, don't reply again with useless sentence like "check the inbox" or "we didn't receive emails", we need your assistance to solve problems and give a good service not to receive "something to be said".
Hi, we have replied the email 3 days ago, but did not receive any response from you. We have already sent another email, and waiting for you response. Can you please check your email inbox or junk folder?
Nov. 17, 2020
Not a bad app, but the support is not-existent. I wrote an email one week ago, and I am still waiting. I am removing my subscription
March 14, 2023
TRANSLATION ERROR IN THE BANNER ALL THE TIME! A TRANSLATION FROM LAST MONTH ABOUT AN ALREADY PAST PROMOTION SUDDENLY APPEARS IN THE TOP BANNER Of all the opinions that I have been able to provide about applications, this is going to be the first about the poor Customer Service... I explain to him that I have some "hreflang" and canonical errors that I can't solve, I show him a screenshot ... and the person from Hextom just tells me, I literally quote her message: "I believe this should be removed. The canonical is not needed if you have reflang" And it is over! nor how I do it, nor that they are going to do it ... the minimum effort and the worst thing is that she says "I believe is ..." sorry? tell me something that you are sure of! that for that you are the technical support of the application! That only prolongs the messages because I will have to respond: "and how do I delete it?" Can you confirm with someone on your team that this is really what needs to be removed and how? We have already done many manual translations and wanted to know if it worked well before to update the payment plan, but the truth ... I do not know what to do.