Hextom: Translate & Currency
Translate with AI, multi language & multi currency converter
Rating
4.8
feedback
2,495
chart
#1,632
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May 22, 2024
May 22, 2024
At first glance everything suggests that you have found the application of your dreams, there are positive evaluations, the offer and the promises in the offer. But once installed and chosen your plan, you fall from very high. Non-existent customer service. They promise you unlimited translations, automation, etc. but then it plunges you into their settings, the basic translation and the advanced one and suddenly you don't know who, what, or how much. Manipulation, it smacks of fraud. You contact the chat to your right at the bottom of the screen to have it logically as is the case for all worthy applications, but no one is on the horizon for hours. A waste of time. They charged me $19.99, I request a cancellation and I withdraw from the purchase. I didn't even use any service or your so called customer service. Just a huge waste of time.
Hello MAGBELLA, Thank you for your feedback on our app. We apologize for any confusion you may have experienced. We have reached out to you about the issue and appreciate your confirmation that the confusion has been cleared. We have followed up a couple of times since then to check for any additional issues but have not received a response. Could you please check your inbox or spam folder at your convenience and get back to us? Looking forward to hearing from you.
May 21, 2024
The app is simple to use and easy to pick up, with a clear and uncomplicated interface.
May 20, 2024
This APP is so powerful and very helpful in helping sales growth in multiple markets. It also provides a free package and a very professional customer support team to answer questions. It is highly recommended.
Aug. 22, 2024
was so easy to install and very friendly. The customer service help you very well.
May 20, 2024
May 19, 2024
May 12, 2024
My honest review to this app.. PLEASE READ WHY I UNINSTALL THIS APP PROS: 1. Their conversion is most likely same as google conversion rate, which is good 2. They support multi language and their basic translation I notice there is a minimal issue, but overall for me is not an issue. CONS: 1. This fu'king app damage my theme coding. My product page>variant color/style was damage. If you select specific color and style the picture of the product will not display above and the most critical is the selected color/style will not appear on check out page which is very important.. and this issue is not a minimal because variants plays a big role in your product listing. if there's a problem of it, it can create trouble of your futures clients. 2. Customer service, I can rate 3-out-10. WHY? People here are so unprofessional. If you have concerns they will say I have meeting I will answer you after the meeting. 3. Customization- so hard to get in touch with them to customize your currency locator position. CONCLUSION: MY OPENION THIS APP IS DANGEROUS TO YOUR THEME CODING, DONT INSTALL THE APP. I reach out to shopify to file a formal complaint and to investigate this app, because it damage a lot for me I know shopify don't allow app that has no security measure especially if there app can cause damage to the customers theme. I consume 1 day to solve the issue.. because I need to reach out all app developer on my store that has added recently.. but after reaching out other app developer they say that this HEXTOM made a damage to my theme.. they send me the issue on code 215, about their currency formatting.. after that I file a complaint to shopify.. because I know shopify will not disregard this issue.. and for me I don't want this issue will pass without paying their damages they made on me. Because if shopify will not address this it can affect also to their credibility and many users maybe will affected and also shopify.. MY ADVICE ALSO because this is the third time I install Translate/currency switcher app but nothing of them has a good services, other app also there conversion is higher than google conversion, the other has lower conversion and also damage my chat box after I install their app.. and please don't always rely on 5 star rating, because developer tactics they always ask higher rating on the day you install the app thats why many users put 5 star rating after they install the app without any experience because they will give you the support about your concern which is their basic job.. sometimes they say please rate me according to the assistance I gave it to you.. but actually is not about the app.. Hope this review helps a lot of all shopify users here, thanks for reading.