Hextom AI Translate & Currency
Translate with AI, multi language & multi currency converter
Rating
4.8
feedback
1,243
chart
#1,305
All reviews
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Aug. 30, 2025
It's a joke everything is forcing you to pay
We're sorry to hear that the app did not meet your expectations and that you felt pressured to upgrade. For clarification, our free plan includes a variety of features, and we also offer free trials for all paid plans so users can explore the full functionality before subscribing. Our team has reached out several times to offer assistance but hasn't received a response. When you have a moment, please check your inbox or spam folder, or contact us directly at [email protected]. We'd be happy to help.
Aug. 29, 2025
I am using this app since 2022. Very happy with the support. They are honest if there is a bug and kept me updated on the developments of the issue I had. The app is easy to use and the AI fucntion does what it needs to do. I used other apps in the past that often created a lot of bugs etc.
Aug. 27, 2025
Unfortunately, our experience with Hextom has been very disappointing for the following reasons: 1. Support System: In 2025, every serious SaaS uses a proper helpdesk with ticket numbers, categories, and agent assignment/shift handover. Hextom still does not — issues get lost or repeated endlessly, and we only hear “on the roadmap.” This is something that can be set up in one day. 2. Selector Issues: We have explained the selector problem multiple times, but it is still not solved. The mobile and desktop selector must be responsive and properly integrated into the header. Instead, it sits in the menu, breaking layouts and causing major UX problems. 3. Translation & URLs: Autopilot/AI translation breaks URLs by automatically translating them. Even if we fix manually, the system overwrites again. There is no “exclude” checkbox to lock values, which is a very basic feature. 4. Translation Styles: We were told translation style implementation exists, but no clear documentation or options are provided. For e-commerce, we need to choose between styles like “direct,” “title,” or “detailed.” 5. Inconsistent Languages: On live sessions (via heatmaps & recordings), some parts remain in English while others show Spanish or other languages incorrectly. This happens even after translations are applied. We confirmed this from real IPs, not just /es URLs. 6. Redirection Logic: The system only checks browser language, not IP. As a result, a customer in France using Chrome in English is shown the wrong version, causing serious localization and conversion issues.
Thank you for your detailed feedback. We're sorry to hear about your experience and truly appreciate you sharing these points. Points 1, 3, and 4 have already been released and are fully supported in the app. Point 6 is in progress and will be available soon. We've reached out a couple of times for more details on Points 2 and 5, could you please check your inbox or spam folder when you get the time, or contact us at [email protected] so we can assist further. We value your feedback and remain committed to improving your experience.
Aug. 21, 2025
A translation software worth recommending. Very accurate translation and easy to use.
Aug. 20, 2025
the attitude of their stuff is really nice&professional and the speed they help me to solve my question is also fast ！Thanks
Aug. 20, 2025
Nov. 12, 2025
At first glance, it seems easy to use — but there are a few things to keep in mind. I was building a new shop, so the issues weren’t too critical for me, but you should watch out for the following: Indexing: Make sure everything is working correctly and that no links are broken. There’s a selector conflict in the Tails theme (the support team is helping me with this). Basic translations: Double-check them several times — sometimes they don’t apply as expected. Once everything is set up and running properly, I see no reason to use anything else.
Aug. 19, 2025