Hextom AI Translate & Currency
Translate with GPT, Claude, Gemini, etc and currency converter
Rating
4.7
feedback
1,215
chart
#1,299
All reviews
Review RSS Feed
Sept. 20, 2025
Sept. 16, 2025
I’ve been using Hextom’s multi-language translation app on Shopify for almost a year, and it has been a great experience. The app is powerful, easy to use, and comes with clear tutorials. Its automation features save a lot of time and effort. While there are occasionally needs that the current features don’t fully cover, the customer support team is always quick to respond. They not only help troubleshoot issues but also escalate them to their engineers for fast resolution when necessary. Overall, it’s a reliable tool that I plan to keep using.
Sept. 13, 2025
Sept. 12, 2025
Good translation app and the customer service is really great. Doing there best and solving the problems very fast!
Sept. 11, 2025
Sept. 2, 2025
Great app, very easy to use and saves a lot of time with translations. Manual edits are preserved, and the support team is super helpful and responsive. Highly recommended!
Sept. 1, 2025
Aug. 30, 2025
It's a joke everything is forcing you to pay
We're sorry to hear that the app did not meet your expectations and that you felt pressured to upgrade. For clarification, our free plan includes a variety of features, and we also offer free trials for all paid plans so users can explore the full functionality before subscribing. Our team has reached out several times to offer assistance but hasn't received a response. When you have a moment, please check your inbox or spam folder, or contact us directly at [email protected]. We'd be happy to help.
Aug. 29, 2025
I am using this app since 2022. Very happy with the support. They are honest if there is a bug and kept me updated on the developments of the issue I had. The app is easy to use and the AI fucntion does what it needs to do. I used other apps in the past that often created a lot of bugs etc.
Aug. 27, 2025
Unfortunately, our experience with Hextom has been very disappointing for the following reasons: 1. Support System: In 2025, every serious SaaS uses a proper helpdesk with ticket numbers, categories, and agent assignment/shift handover. Hextom still does not — issues get lost or repeated endlessly, and we only hear “on the roadmap.” This is something that can be set up in one day. 2. Selector Issues: We have explained the selector problem multiple times, but it is still not solved. The mobile and desktop selector must be responsive and properly integrated into the header. Instead, it sits in the menu, breaking layouts and causing major UX problems. 3. Translation & URLs: Autopilot/AI translation breaks URLs by automatically translating them. Even if we fix manually, the system overwrites again. There is no “exclude” checkbox to lock values, which is a very basic feature. 4. Translation Styles: We were told translation style implementation exists, but no clear documentation or options are provided. For e-commerce, we need to choose between styles like “direct,” “title,” or “detailed.” 5. Inconsistent Languages: On live sessions (via heatmaps & recordings), some parts remain in English while others show Spanish or other languages incorrectly. This happens even after translations are applied. We confirmed this from real IPs, not just /es URLs. 6. Redirection Logic: The system only checks browser language, not IP. As a result, a customer in France using Chrome in English is shown the wrong version, causing serious localization and conversion issues.
Thank you for your detailed feedback. We're sorry to hear about your experience and truly appreciate you sharing these points. Points 1, 3, and 4 have already been released and are fully supported in the app. Point 6 is in progress and will be available soon. We've reached out a couple of times for more details on Points 2 and 5, could you please check your inbox or spam folder when you get the time, or contact us at [email protected] so we can assist further. We value your feedback and remain committed to improving your experience.