Hextom AI Translate & Currency

ASSISTANCE IS SIMPLY INDECENT. I wrote the first time 2 weeks ago because I have very annoying problem with translation of shop policy pages (the app translate only half of the text despite refresh). They answer me to send them the link of the page in order to fix my problem (and I did it) and then they disappeared. I wrote several emails replying to the agent who first contact me, but they didn't manage to solve the issue. They simply replied to my review here below and with another useless email by saying they didn't receive any email and to "check my inbox" (maybe their staff should check the inbox!). I replied again with 2 emails and no answer. No other contacts, no phone number, no address... just a FAQ page (useless as the assistance service!). I would have left a detailed review on the use of the app with a higher rating, but this very bad assistance service is inacceptable. For Hextom: Please, don't reply again with useless sentence like "check the inbox" or "we didn't receive emails", we need your assistance to solve problems and give a good service not to receive "something to be said".

Amazing App and amazing customer service. I had a problem and write them several emails and they always replied within few hours and always helped me. Big thumb up for them!!

The app offers a friendly UI and great overview of what textblocks/assets still have to be translated (great if a colleague adds a new product, and doesn't create translated versions straight away). Support responds quickly to requests.

I used this app to translate my website and so far have been really happy. The free part of the app is manual translation and that is fine, just a little labour intensive depending how you have your products organised. Would definitley recommend!

I'm fully satisfied with this translation app, very easy to setup but most importantly is the support team, they are very efficient and always there to assist.

Great translation App, AI translates in decent quality and connects very well with their other apps. Shop and cart gets translated. Support is fast and very helpful

Amazing!!! So easy to use, the only complaint I would have is that the free version only has 21000 available words to be translated by AI, but it is totally worth the price if you need more than that, and of course they have manual way of doing it too.

Emma and her Team are truly remarkable. We were not able to display the language selector in the header of the Debut theme. One request, instant feedback and after 5 hours the issue was fixed. Many promise, but Hextom is ready, willing and able to truly deliver and keep the promise. A pleasure to work with them. Best rating ever.

We use this app on the free plan at the moment (in itself a great feature not all apps provide). Everything to do with manual translation works well, does what it says on the tin. The support provided by Translate My Store was also excellent, when I got in touch they helped me out with a minor issue via email with clear instructions & friendly manner. Many thanks!

ニセコという国際的な拠点から発信するビーントゥバーチョコレート のショップには、二か国語のサイトが必要でした。このアプリは、まさに当ショップが求めていたもので、将来的に対応言語を増やすことになっても心強い存在です。カスタマーケアも大変素晴らしかったです！ご対応いただいた Emmaさん、Noahさん、ありがとうございました！ We needed Japanese and English for our handcrafted bean-to-bar chocolate business. This app is absolutely perfect for our needs (and also allows the flexibility to add other languages down the track). Just as important is the customer care, which has been simply outstanding (big shout out to Emma and Noah!) Highly recommended :)

Free version is easy to use, thanks so much! Great 21,000 word promo for my Canadian French to English Shopify store. Great, efficient and fast customer support when needed.

Wonderful customer service from Emma. We had a glitch due to leftover code from another App. They fixed my issue in less than 8 hours. I strongly recommend working with this App if you need your site in more than one language!

Not a bad app, but the support is not-existent. I wrote an email one week ago, and I am still waiting. I am removing my subscription

Sto provando questa app per tradurre il mio website, ancora non ho capito bene come funziona e come traduce, non posso lasciare una recenzione vera per questa applicazione

Easy to use in manual version when you don't have that much of content. It covers well my needs to make a multilingual webshop.

Great app ! I am using this app to translate to Japanese from English, this app is easy to use. I used manual translate and found it is very convenient for those who wants to translate each words precisely. Contomer servies is great, the response was quick and solved the problem.I really satisfied withTMS.Many thanks !

The customer service is really good. It's easy to work in the app too. The flag thing was not working on my website and they changed it really soon. So i am really pleased and will continue and translate to more languages! The app is easy to download and works perfectly fine.

Great app! I was able to translate my entire store from Spanish to English. I translated manually (free) and it was easy, albeit a little slow but I'm very particular and prefer to do it this way. There are paid options that translate using AI, however I didn't use this option so I can say how well it works. Overall I have a good experience using the app!

Very good app and easy to use. And it is also free. The support is very friendly and they could help me within just a few hours to solve a problem!

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