Ciwi.ai:AI Translator GPT‑4.1
Shopify 1st Translate Language & Currency Converter
Rating
4.8
feedback
21
chart
#3,723
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
10%
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Less than a month
52%
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Less than a year
33%
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More than a year
0%
Reviews Summary
The reviews for this Shopify app are overwhelmingly positive, highlighting its time-saving features, accurate translations, and excellent customer support. Users appreciate the ease of operation, multiple AI models support, and reasonable pricing that meets their SEO needs across different regions. The app's responsiveness, especially in terms of customer support, is highly praised, with users mentioning quick responses and efficient problem-solving. However, there are a few negative reviews mentioning issues with translations disappearing, unmet promises from the support team, and the need to purchase credits for translations over a certain limit.
Highlights
Review RSS Feed
All reviews
Nov. 23, 2025
This app saves me so much time! The translations are accurate and read naturally — not like machine translation. A must-have for Shopify stores selling worldwide!
Nov. 21, 2025
As a small e-commerce business, I've been searching for a translation plugin that is easy to operate, supports multiple AI models, and is reasonably priced to meet my website's SEO needs across various regions. After trying Ciwi.ai, I believe this is currently the plugin that best meets my requirements, particularly with its outstanding customer support. Whenever I encounter issues and seek assistance, I always receive timely responses and guidance from real technical staff. In fact, they typically help with the operations directly - I simply need to state my requirements. This is what I value most: a product that is always responsive. Therefore, I highly recommend that individuals and businesses with similar needs give this plugin a try. I'm confident you'll arrive at an assessment similar to mine.
Nov. 12, 2025
Very useful app for translations, perfect support, the support manager was professional and efficient in solving a small problem for me
Nov. 6, 2025
I had a bad experience with this app. I spent two weeks inside it, working intensely just to translate my store into the requested languages while following my glossary rules. But there was always a problem, either something was missing in the translation, or the support team kept promising things that never happened. Sometimes, translations I had completed would disappear the next day, maybe because support interfered or something wasn’t properly configured. I didn’t want to leave too early because support kept reassuring me, which is the only reason I’m giving 2 stars. But after two full weeks, I still had no proper translations, everything was half done. Completely unacceptable. I lost a lot of time, and therefore a lot of money.
Hi, We’re truly sorry to hear that your experience with our app didn’t meet your expectations. We understand how frustrating it can be to spend time setting things up and not see the results you hoped for. After carefully reviewing your case, here’s what we found: 1. Full refund provided: As soon as you requested, we immediately processed a full refund — so you didn’t lose any actual payment. 2. Translation issues and third-party limitations: Some parts of your request involved functions that rely on third-party apps, which unfortunately don’t support automated translation. Our support team explained this multiple times and also suggested alternative solutions based on your setup. We truly did our best to assist within the technical limitations, and we’re sorry that this still caused inconvenience. Your feedback helps us improve — and we’ve already taken steps to make these limitations clearer in our documentation so future users can avoid similar confusion. Thank you for trying our app, and we wish you success with your store localization project. — The Ciwi Team
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