Ciwi.ai:AI Translator GPT‑4.1
One-click automation text and image translation by ChatGPT-4
Rating
4.6
feedback
23
chart
#4,541
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
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Less than a day
4%
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Less than a month
48%
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Less than a year
39%
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More than a year
0%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising its ease of use, accurate translations, and responsive customer service. Many users appreciate the time-saving aspect of the app, especially for multilingual translations. The customer support team is highlighted for being professional, efficient, and quick to respond to queries and issues. Users also value the flexibility of choosing different AI models for translation and the natural-sounding results. However, there is a negative review that mentions issues with translations disappearing, unfulfilled promises from the support team, and a time-consuming experience leading to frustration and loss of money.
Highlights
Review RSS Feed
All reviews
March 5, 2026
Spending over €250 for nothing, the app is incredibly buggy...it doesn't transcribe the glossary. Customer service is unresponsive...I do not recommend this app.
Thank you for your feedback, and we’re very sorry for the experience you had. Regarding the termbase not applying to existing translations, this is currently a limitation in our workflow design. We recognize this caused confusion, and we are already working on an “Apply Termbase” feature that will allow merchants to quickly update existing translations with their termbase. Our support team had previously corrected the translations based on your termbase. However, we later noticed that the translations were removed, so we sent an email to [email protected] to check if you encountered any issues. When translations are deleted, the corrections we applied are also removed. We also noticed that you started a new translation task. To make things right, we have fully refunded the credits used for that translation. Additionally, if you need translations for other languages, we’d be happy to help translate them for you. Your feedback helps us improve, and we truly appreciate it. If there’s anything else we can do to help, please feel free to reach out.
Nov. 23, 2025
This app saves me so much time! The translations are accurate and read naturally — not like machine translation. A must-have for Shopify stores selling worldwide!
Nov. 21, 2025
As a small e-commerce business, I've been searching for a translation plugin that is easy to operate, supports multiple AI models, and is reasonably priced to meet my website's SEO needs across various regions. After trying Ciwi.ai, I believe this is currently the plugin that best meets my requirements, particularly with its outstanding customer support. Whenever I encounter issues and seek assistance, I always receive timely responses and guidance from real technical staff. In fact, they typically help with the operations directly - I simply need to state my requirements. This is what I value most: a product that is always responsive. Therefore, I highly recommend that individuals and businesses with similar needs give this plugin a try. I'm confident you'll arrive at an assessment similar to mine.
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