Ciwi: AI Language Translate
The reviews for this Shopify App are mostly positive, highlighting the ease of use, accurate translations, and responsive customer service. Users appreciate the quick response from the support team, efficient problem-solving, and the cost-effectiveness of the app. Many reviewers mention that the translations are natural and not like machine translations, which is crucial for their international sales. However, there are a few negative reviews mentioning bugs in the app, unresponsive customer service, and issues with translations disappearing or not meeting expectations. Overall, the app seems to be highly recommended for its functionality and customer support, with some areas that may need improvement.
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这个插件确实好用！而且客服人员（Allen）响应的特别快，有什么需求都会在第一时间进行解决，以及小语种的alt文件也可以快速翻译进行上传，从第一次的免费试用到后面整年的续费，体验感都很棒！推荐！
Spending over €250 for nothing, the app is incredibly buggy...it doesn't transcribe the glossary. Customer service is unresponsive...I do not recommend this app.
Thank you for your feedback, and we’re very sorry for the experience you had. Regarding the termbase not applying to existing translations, this is currently a limitation in our workflow design. We recognize this caused confusion, and we are already working on an “Apply Termbase” feature that will allow merchants to quickly update existing translations with their termbase. Our support team had previously corrected the translations based on your termbase. However, we later noticed that the translations were removed, so we sent an email to [email protected] to check if you encountered any issues. When translations are deleted, the corrections we applied are also removed. We also noticed that you started a new translation task. To make things right, we have fully refunded the credits used for that translation. Additionally, if you need translations for other languages, we’d be happy to help translate them for you. Your feedback helps us improve, and we truly appreciate it. If there’s anything else we can do to help, please feel free to reach out.
very good, good customer service and responsible
This app saves me so much time! The translations are accurate and read naturally — not like machine translation. A must-have for Shopify stores selling worldwide!
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