Ciwi.ai:AI Translator GPT‑4.1
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the ease of use of the app and the accuracy of the translations it provides. The customer service is also highlighted as responsive and helpful, with quick responses to queries and issues. Users find the app to be a time-saver, especially for multilingual translations, and praise the support team for their efficiency and professionalism. However, on the negative side, some users have faced issues with bugs in the app, missing translations, and unresponsive customer service. There are complaints about promises not being fulfilled, translations disappearing, and a lack of proper support. Despite these drawbacks, the majority of users recommend the app for its functionality and customer service.
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这个插件确实好用！而且客服人员（Allen）响应的特别快，有什么需求都会在第一时间进行解决，以及小语种的alt文件也可以快速翻译进行上传，从第一次的免费试用到后面整年的续费，体验感都很棒！推荐！
Spending over €250 for nothing, the app is incredibly buggy...it doesn't transcribe the glossary. Customer service is unresponsive...I do not recommend this app.
Thank you for your feedback, and we’re very sorry for the experience you had. Regarding the termbase not applying to existing translations, this is currently a limitation in our workflow design. We recognize this caused confusion, and we are already working on an “Apply Termbase” feature that will allow merchants to quickly update existing translations with their termbase. Our support team had previously corrected the translations based on your termbase. However, we later noticed that the translations were removed, so we sent an email to [email protected] to check if you encountered any issues. When translations are deleted, the corrections we applied are also removed. We also noticed that you started a new translation task. To make things right, we have fully refunded the credits used for that translation. Additionally, if you need translations for other languages, we’d be happy to help translate them for you. Your feedback helps us improve, and we truly appreciate it. If there’s anything else we can do to help, please feel free to reach out.
very good, good customer service and responsible
This app saves me so much time! The translations are accurate and read naturally — not like machine translation. A must-have for Shopify stores selling worldwide!
As a small e-commerce business, I've been searching for a translation plugin that is easy to operate, supports multiple AI models, and is reasonably priced to meet my website's SEO needs across various regions. After trying Ciwi.ai, I believe this is currently the plugin that best meets my requirements, particularly with its outstanding customer support. Whenever I encounter issues and seek assistance, I always receive timely responses and guidance from real technical staff. In fact, they typically help with the operations directly - I simply need to state my requirements. This is what I value most: a product that is always responsive. Therefore, I highly recommend that individuals and businesses with similar needs give this plugin a try. I'm confident you'll arrive at an assessment similar to mine.
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