Ciwi.ai:AI Translator GPT‑4.1
One-click automation text and image translation by ChatGPT-4
Rating
4.6
feedback
24
chart
#4,354
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
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Less than a day
4%
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Less than a month
50%
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Less than a year
42%
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More than a year
0%
Reviews Summary
The reviews for this Shopify app are quite mixed, with both positive and negative feedback. On the positive side, users appreciate the ease of use of the app, the accuracy of translations, and the responsiveness of the customer service team, particularly mentioning a helpful support member named Allen. Users also like the speed of translations and the natural-sounding results. However, there are negative reviews mentioning bugs in the app, unresponsive customer service, and issues with translations disappearing or not meeting expectations. Some users expressed frustration with the time and money wasted due to incomplete translations.
Highlights
Review RSS Feed
All reviews
March 29, 2026
这个插件确实好用！而且客服人员（Allen）响应的特别快，有什么需求都会在第一时间进行解决，以及小语种的alt文件也可以快速翻译进行上传，从第一次的免费试用到后面整年的续费，体验感都很棒！推荐！
March 5, 2026
Spending over €250 for nothing, the app is incredibly buggy...it doesn't transcribe the glossary. Customer service is unresponsive...I do not recommend this app.
Thank you for your feedback, and we’re very sorry for the experience you had. Regarding the termbase not applying to existing translations, this is currently a limitation in our workflow design. We recognize this caused confusion, and we are already working on an “Apply Termbase” feature that will allow merchants to quickly update existing translations with their termbase. Our support team had previously corrected the translations based on your termbase. However, we later noticed that the translations were removed, so we sent an email to [email protected] to check if you encountered any issues. When translations are deleted, the corrections we applied are also removed. We also noticed that you started a new translation task. To make things right, we have fully refunded the credits used for that translation. Additionally, if you need translations for other languages, we’d be happy to help translate them for you. Your feedback helps us improve, and we truly appreciate it. If there’s anything else we can do to help, please feel free to reach out.
Nov. 23, 2025
This app saves me so much time! The translations are accurate and read naturally — not like machine translation. A must-have for Shopify stores selling worldwide!
Nov. 21, 2025
As a small e-commerce business, I've been searching for a translation plugin that is easy to operate, supports multiple AI models, and is reasonably priced to meet my website's SEO needs across various regions. After trying Ciwi.ai, I believe this is currently the plugin that best meets my requirements, particularly with its outstanding customer support. Whenever I encounter issues and seek assistance, I always receive timely responses and guidance from real technical staff. In fact, they typically help with the operations directly - I simply need to state my requirements. This is what I value most: a product that is always responsive. Therefore, I highly recommend that individuals and businesses with similar needs give this plugin a try. I'm confident you'll arrive at an assessment similar to mine.
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