Le Shop For Me review for Trendsi: Fashion Dropshipping
Nov. 1, 2023
CHECK OUT THEIR RECENT 1 STAR REVIEWS TOO. THE RECENT ONES SHOW, SOMETHING IS UP WITH SHIPPING AND CUSTOMER SERVICE. My experience with Trendsi as a drop shipper has been frustrating and disappointing. Their customer service was much better prior to October but still had issues, but now it's nothing short of terrible. If you plan to order more than 2 items for your business, be prepared for incompetence. Their shipping and customer service are concerning, with powerless representatives who offer apologies but no real solutions. The support cycle is endless – you report an issue, they promise a response, then close the chat or email without resolution. Communication is a constant struggle, with no real answers. In my recent order, I was even lied to, and some items were canceled because they were out of stock. But in my store, they were fully in stock. When I inquired, I was told that they didn't pass inspection, but instead of offering alternatives, they suggested reordering. However, this only led to further delays and complications. My order, placed on October 18, 2023, has not been fully received, refunds are pending, and my order is now considered lost. Escalation promises have gone unanswered for more than 48 hours. If you're considering Trendsi as a dropshipper, think twice. While they have positive reviews, my experience suggests otherwise. Look for a more reliable and accountable option, as I regret keeping them right before the holidays.
Hi Le Shop, We sincerely appreciate you taking the time to share your recent experience with us, and we want to extend our apologies for the unpleasant customer service you received. At Trendsi, we value every customer, and it's clear that we fell short of our commitment to provide top-notch service in this instance. We believe in complete transparency, even when we've made mistakes. Your feedback is a vital part of our continuous improvement process, and it helps us address areas in need of enhancement. If you'd be willing to give us a second chance, we'd be more than happy to make it right - our team has reached out to you to address your concerns directly and work towards resolving the issues you encountered.
Trendsi - Fashion Dropshipping, Wholesale & Private Labeling