Rating

4.8

feedback

1,426

Reviews

chart

#332

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    7%
  • Less than a day
    8%
  • Less than a month
    25%
  • Less than a year
    45%
  • More than a year
    12%

Reviews Summary

The reviews for this Shopify App are mostly positive, highlighting the excellent customer service provided by the support team. Customers appreciate the quick responses, helpfulness, and professionalism of the agents, such as Charles, Ria, Anya, Harold, Sam, Mikah, and Chette. The app is praised for its smooth processes, informative platform, and wide product selections. However, there are a few negative reviews mentioning issues with shipping delays during holidays and dissatisfaction with the support received in those situations.

Highlights

Excellent customer service and quick responses from the support team
Smooth processes and wide product selections
Issues with shipping delays during holidays and dissatisfaction with support in those situations

Rating Breakdown

  • 5
    93% (1,331 ratings)
  • 4
    3% (49 ratings)
  • 3
    0% (5 ratings)
  • 2
    1% (9 ratings)
  • 1
    2% (29 ratings)

Reviews with Text

  • 88% (1,259)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 13, 2026

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

April 12, 2026

Using app

Over 4 years

Total reviews

6

Average rating

4.7

Developer Reply

Hi, Thank you for the 5 star review. We really appreciate your feedback. Glad we could help—don’t hesitate to reach out if you need anything else!

5 / 5 Share

April 9, 2026

I needed assistance with a delivery, and Ria was very helpful. She answered my question!

Using app

Over 1 year

Total reviews

7

Average rating

5.0

Developer Reply

Hi, Thank you so much for your kind words! I’m glad I could help. If you have any more questions, feel free to reach out anytime 😊

5 / 5 Share

April 9, 2026

Harold gave me some great service just now answering a question. Thanks Harold!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Lady G Artisan Soap Company, Thank you so much for your kind words! I’m glad I could help. If you have any more questions, feel free to reach out anytime 😊

1 / 5 Share

April 9, 2026

wrote a 5 star then 1 star then 5 after they fixed our problems just to have problems come back tenfold a month or 2 later and ruin my entire business i worked 2 years on- STAY AWAY!!!!!!!!!!!!!!

Using app

Over 1 year

Total reviews

15

Average rating

3.8

Developer Reply

Hello Sleekdenim.com, We hear how frustrated and upset you are, and we don’t take that lightly. You trusted us not once, but multiple times, and it’s clear we let you down in a way that had a real impact on something you’ve worked incredibly hard to build. That’s not the experience we ever want for anyone, and we’re genuinely sorry for the stress and disruption this caused you. We need to take full responsibility for and thoroughly investigate. We want to make this right. If you’re open to it, please reach out to us directly so we can look into your case in detail and work toward a real, lasting solution. Your business matters, and so does your trust — and we’d appreciate the opportunity to earn that back. Thank you for bringing this to our attention.

All reviews

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