Rating

4.9

feedback

1,391

Reviews

chart

#205

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    7%
  • Less than a day
    9%
  • Less than a month
    24%
  • Less than a year
    47%
  • More than a year
    11%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service provided by the team at Trendsi. Many reviewers mentioned specific support representatives like Sam, Anya, Chette, Harold, and Mikah who were patient, knowledgeable, and proactive in resolving issues. Users appreciated the quick responses and helpful guidance they received. The app was also commended for being user-friendly and easy to navigate, with seamless integration into Shopify. However, there was one negative review mentioning slow processing and high shipping fees, suggesting room for improvement in these areas.

Highlights

Excellent customer service and support
User-friendly and easy to navigate
Quick responses and helpful guidance
Room for improvement in processing and shipping fees

Rating Breakdown

  • 5
    95% (1,323 ratings)
  • 4
    3% (40 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (6 ratings)
  • 1
    1% (19 ratings)

Reviews with Text

  • 89% (1,238)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 11, 2025

Shout out to Sam! She resolved my issue quickly. Sam is professional and courteous! Thank you Sam!

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

Hi theravefashion.com, Thank you so much for your kind words! We’re delighted to hear that Sam provided quick, professional, and courteous service. We’ll be sure to share your feedback with her — she’ll really appreciate it!

5 / 5 Share

Nov. 11, 2025

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi FinesseBag.com, Thank you for your amazing 5-star review, [Name if available]! We’re so grateful for your trust and kind words. Knowing that you had a great experience makes our day

5 / 5 Share

Nov. 9, 2025

Chette was really helpful in assisting me with my request. Great service!

Store

ClassiQ

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi ClassiQ, Thank you so much for your kind feedback! We’re glad to hear that Chette was able to assist you and provide great service. We’ll be sure to share your kind words with her!

1 / 5 Share

Nov. 9, 2025

They sent me an email with an offer to accept 6 months of PRO membership for free. To accept the offer i need it to confirm by OCT 24. I went to the app to accept the offer on oct 23 and the website did not let me. when i clicked "accept the pro offer" the app takes me to shopify to pay for the month $29.99 and it suppose to be free for the 6 months. Contacted support and no one here helped fix the problem., support sent a message to tech/suppervisor and they could not fix the problem. If you guys will offer free trial to cliens make sure your website works and that the tiral is true. I could not get the offer because the APP error and support did not fix the issues.

Store

AmaEba

Using app

5 months

Total reviews

3

Average rating

1.0

Developer Reply

Hi AmaEba, Thank you for taking the time to share your experience. We’re truly sorry for the inconvenience and frustration caused by the issue with the PRO membership offer. This isn’t the experience we want our customers to have, and we completely understand how disappointing that must have been. We’ve since reviewed the technical issue with our team to ensure it doesn’t happen again and would love the opportunity to make this right for you. Please reach out to us at [support email/contact link] so we can personally assist you with activating your 6-month PRO membership as promised. Your feedback helps us improve, and we’d greatly appreciate the chance to turn this into a 5-star experience for you.”

5 / 5 Share

Nov. 8, 2025

Excellent customer service. Chette and the entire Trendsi team are always pleasant to work with. They are available 24/7 and respond quickly.

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Kocomalli LLC, Thank you so much for your wonderful feedback! We’re thrilled to hear that Chette and the Trendsi team have provided excellent service. Our team truly values your support and is always happy to help anytime you need us!

All reviews

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